Customer service : Manufacturing

Genesee Polymers Corporation has management's commitment to be a world-class organization and a culture of excellence with the company’s focus on best practices and has created an environment for continuous improvement. Our quality system utilizes ISO 9001:2015 as its quality platform. We are a Chemical Batch manufacturer with over 45years in business.

About the Rol

e

The Customer Service role involves providing customer service and resolving issues by offering solutions, explanations, and options. They will perform daily activities in the ERP and manage incoming orders from start to finish in a timely manner

Responsibilities

• Processes both Domestic and Non-Domestic Orders using the current ERP System and Export System Softwa
• res.
  
  Processes both Hazardous and Non-Hazardous orders. (DOT and IATA Training and Certifications are requ
• ed.)Maintains GPC’s quality goals and objects related to Customer Serv
• ice.
  
  Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complai
• nts.
  
  Ensures full customer satisfaction and maintains a friendly, helpful demea
• nor.
  
  Identifies and prioritizes problems and issues related to service a
• rea.
  
  Maintains close contact with customer to give updates on progress toward resolution of issue or service requ
• est.
  
  Ensures that appropriate changes were made to resolve customers' probl
• ems.
  
  Refers unresolved customer issues to designated departments for further investigat
• ion.
  
  Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperw
• ork.
  
  Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions ta
• iles Schedule Freight for or
• ders
  
  The company reserves the right to add or change duties at any t

ime.

Qualifica

• tions
• valent
  
  Experience in manufacturing office envir
• onment
  
  Experience:
  
  4 years of related expe

rience

Required

• Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure
• manuals.
  
  Ability to write routine reports and corresp
• ondence.
  
  Ability to speak effectively to customers, supervisors, and employees of the organ
• ization.
  
  Excellent verbal and written commun
• ication.
  
  Highest level of Professi
• onalism.
  
  Scheduling
• ntation.
  
  Critical t
• hinking.
  
  Active li
• stening.
  
  Planning and Organ
• ization.
  
  Attention to
• Detail.
  
  Ini
• tiative.
  
  Time Man
• agement.
  
  Analysis and Ass
• essment.
  
  Experience and proficiency with computers and software including but not limited to:
  Word, Adobe Acrobat, Excel Spreadsheets, Outlook Email/Calendar, ERP experience preferred, CRM experience pr
• eferred.
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and d
• ecimals.
  
  Ability to compute rate, ratio, and percent and to draw and interpret bar

graphs.

Preferr

• ed Skills Experience in a customer serv
• ice role.
  
  Familiarity with ERP
• systems.
  
  CRM e

xperience

StatementGPC is an equal opportunity employer and is committed to diversity and inclusivity in the