More jobs:
IT Tech Level 2
Job in
Burton, Genesee County, Michigan, 48509, USA
Listed on 2026-05-25
Listing for:
Mid-States Bolt & Screw
Full Time
position Listed on 2026-05-25
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
IT Support Technician II
Mid-States Bolt & Screw
OverviewMid-States Bolt & Screw is looking for an IT Support Technician II to support day-to-day technology operations while growing into a broader business technology role. This position includes help desk support, Epicor Prophet 21 (P21) support, Microsoft 365 administration, and internal IT improvement projects.
We’re a small team, so we’re looking for someone who can troubleshoot independently, communicate well with users, and help improve how technology supports the business.
Responsibilities- Technical Support
- Troubleshoot hardware, software, printers, and general IT issues
- Support users across warehouse, sales, accounting, and other departments
- Manage support requests and document solutions
- ERP & Microsoft 365 Support
- Support users within Epicor Prophet 21 (orders, workflows, system issues)
- Manage user accounts, permissions, and configurations
- Support Microsoft 365 tools including Outlook, Teams, and Share Point
- Assist with file access, collaboration, and system organization
- Projects & Improvement
- Identify recurring issues and help develop long-term solutions
- Assist with IT projects, automation, reporting, and process improvements
- Create and maintain technical documentation
Required
- Prior IT support or help desk experience
- Experience supporting end users in a business environment
- Strong troubleshooting and problem-solving skills
- Basic Microsoft 365 knowledge
- ERP system experience (P21 experience strongly preferred)
Preferred
- Epicor Prophet 21 administration/support experience
- SQL, reporting, or data analysis experience
- Experience with label printers or warehouse environments
- SharePoint administration experience
- Someone who can independently handle most Level 1 issues
- A problem solver who investigates before escalating
- Strong communication and documentation skills
- A team player interested in improving business processes
- Small team with real ownership and impact
- Opportunity to grow beyond traditional help desk work
- Exposure to both IT systems and business operations
- Meaningful projects and process improvement opportunities
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