Lead Scheduler; Burtonsville, Md

Job Title

Lead Scheduler

Lead Care Coordinator

$23-$25/hour

Burtonsville, MD

The Lead Scheduler plays a critical role in supporting the daily operations of the Alternative Placement Youth (APY) mentor program by overseeing workforce coordination, scheduling systems, and shift accountability. This position is responsible for ensuring that mentor coverage aligns with youth needs, schedules are accurate and up to date, and communication across the team remains clear and responsive. The Lead Scheduler serves as a central point of coordination between mentors and leadership, helping maintain structure, consistency, and efficiency in program operations.

A high level of comfort with technology, including scheduling and workforce management platforms such as Connec Team, is essential for success.

• Scheduling & Workforce Coordination
  • Oversee the development, maintenance, and accuracy of mentor and youth schedules using Connecteam.
  • Ensure appropriate staffing coverage based on program needs and mentor availability.
  • Coordinate shift coverage and respond to real‑time scheduling changes within the Connecteam platform.
• Shift Oversight & Accountability
  • Monitor mentor attendance, timekeeping, and completion of assigned responsibilities.
  • Ensure timely documentation and adherence to program expectations.
  • Address scheduling discrepancies and support resolution of attendance‑related issues.
• Communication & Team Coordination
  • Serve as a primary liaison between mentors and program leadership regarding scheduling matters.
  • Maintain consistent communication channels to address updates, changes, and urgent needs.
  • Support a responsive and organized communication structure across the team.
• Administrative & Operational Support
  • Maintain and update scheduling systems and related documentation.
  • Conduct regular reviews to ensure scheduling accuracy, efficiency, and compliance.
  • Track mentor engagement, including availability and participation trends.
• Compliance & Program Support
  • Ensure adherence to scheduling protocols, attendance policies, and program standards.
  • Support onboarding logistics, trainings, and administrative coordination as needed.
  • Assist with additional operational or administrative projects to support program success.
• Payroll & Timekeeping Support
  • Assist in reviewing timesheets for accuracy and alignment with scheduled shifts.
  • Ensure proper documentation of hours worked in accordance with program expectations.

• Associate or Bachelor’s degree in human services, nonprofit management, social work, business, education, or related field; or a combination of relevant education and experience.
• Minimum of three (3) years of combined experience in program coordination, scheduling, or workforce operations.
• Strong technology proficiency, including Microsoft Office Suite and workforce management platforms (e.g., Connecteam) and standard office equipment.
• Excellent organizational, time‑management, and problem‑solving skills.
• Strong written and verbal communication skills.
• Ability to work collaboratively with internal teams and external partners in a fast‑paced environment.
• Understanding of confidentiality standards and experience working within HIPAA‑compliant environments.

• Experience in youth services, mentorship programs, or working with returning citizen populations.
• Experience supporting or contributing to program development and implementation at both direct service (micro) and systems (macro) levels.
• Background in team coordination, staff support, or workforce oversight in a dynamic environment.
• Demonstrated ability to contribute to operational planning, process improvement, and performance tracking.
• Creative, solutions‑oriented mindset with a strong ability to adapt and grow within evolving program needs.

• Full Time Schedule (Monday – Friday) (8am – 4pm or 9am – 5pm)
• Monday – Thursday – In Person, Friday – Remote
• Work is hybrid within Maryland.

• May be required to periodically lift up to 51 lbs.
• Endurance for sedentary work: sitting most of the time with occasional walking and standing.
• Reaching, Fingering, Grasping, Talking, and Hearing as defined by specific job tasks.

LEAD4

LIFE, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.

This is a Non‑Exempt Position Under The Fair Labor Standards Act.