Account Manager

ABOUT ANSERVE:

Anserve Inc. is a 24x7 HIPAA-compliant Call Center operating in a $30B industry. We are proud to have been recognized as a Top Ten company among our competition. From small startups to household brand names, Anserve Inc. has provided its professional range of answering services to a diverse business community since 1969. Anserve has always been a family business. We own and maintain a 12,000 square foot building with a staff of over 100 employees.

Mission:
To build a great company with compassionate people & achieve amazing results

We believe that our employees and our culture are the foundation of the work that we do.

• The base compensation range is $45k-50k per year, Nonexempt.
• 401k with up to 4% Employer match
• Health Premium covered generously
• Dental, Vision, Accident, Critical Illness.
• Generous PTO package
• Tuition Reimbursement
• Referral Bonus
• Professional Training Environment
• Work with an Award-Winning Team
• Flexible Working Conditions
• A Family-Owned Company
• Advancement Opportunities
• Manager Development Programs
• Monthly Rewards/ Incentives
• Biannual Industry Rewards

The Account Manager must be comfortable interfacing with clients through all virtual settings, phone, and in-person, as well as preparing for, and attending in-person client meetings, events, and trade shows. Customer Service is paramount as the Account Manager is client-facing and responsible for concise, collective communication, ensuring the client is properly heard and informed. The person in this role collaborates with inter-departmental peers and reports to the Senior Client Success Manager.

This position is hybrid; it requires 3 days per week in office for candidates located within 30 miles from our Butler NJ office location. This position occasionally includes on-site client meetings, trade shows, or any other in-person interactions as needed.

• Maintain the highest level of customer relationships, proactively finding opportunities for growth and providing expertise & guidance to all clients.
• Proactively contact existing customers. Comfortable with being assigned as a point of contact for a set of clients.
• Upon set goals, the Account Manager will initiate contact with clients by any means necessary for myriads of objectives, included but not limited to regular check-ins, requests to update information, reviews, etc.
• Review/Update all customer account information in the Anserve Operations system and CRM system; inform clients about features they may not be aware of.
• Be able to create, use, and explain Anserve reports to internal departments and external stakeholders.
• Identify opportunities to grow business from our existing account base (overflow, appointment services, inbound text/email) and communicate them to the Director of Business Development to ensure follow-up.
• Attend client meetings, virtually or in person, where needed.
• Communicate well and work closely with other departments and senior management to maintain a professional environment for colleagues and clients.
• Assist with creating sales presentations and any related internal and external marketing projects.
• Research competition and document intelligence for the team.

Performs other duties as assigned

• Adhere to Anserve’s core values.
• Possess the natural ability to build and sustain relationships.
• Comfortable on the phone, detail-oriented, and able to document well.
• Optimistic and creative in “getting the job done” when times are difficult.
• Very organized, motivated, and results-driven.
• Accountable, articulate, and confident.
• Disciplined in a remote or office environment.
• Enjoy learning and drive for continuous self-improvement.
• Work both collaboratively and…