Assistant Branch Retail Manager

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Full Time Butte, Butte, MT, US

9 days ago Requisition

Salary Range: $39,000.00 To $59,000.00 Annually

Job Responsibilities:To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

$1000.00 retention bonus!

Customer Care Associate (CCA) Duties

• Serve customers at a window or desk and process a variety of over-the-counter, telephone or mailed transactions, including, but not limited to: personal and commercial deposits; night drop deposits; change orders; check cashing; savings withdrawals; account transfers; sale of money orders, cashier’s checks and prepaid cards; loan payments. Perform transactions based on multiple factors, including the customer’s relationship and history with the bank, established policy and procedure, and applicable laws and regulations.
  
  Refer questionable or suspicious transactions, deposits that may require a hold, or any transactions exceeding limits, to the Branch Retail Manager or Market President for review.
• Ensure established dual control procedures are followed and all required documentation is accurate and complete. Follow all internal policies and procedures, and all pertinent laws and regulations, including but not limited to:
  Bank Secrecy Act (CTRs/SARs/OFAC);
  Customer Identification Program (CIP);
  Regulation CC (Funds Availability);
  Regulation DD (Truth-in-Savings) and Regulation E (Electronic Funds Transfers).
• Balance individual cash drawer daily. Maintain authorized cash level through the sale or purchase of cash from the vault or Electronic Cash Recycler (ECR). Report, investigate and correct all balancing errors and process over/short tickets on day of error. Scan daily work through branch capture machine to encode, balance and correct transactions. Mail deposit corrections to customer as appropriate.
• Balance vault cash daily in dual control; balance branch cash daily (individual, vault, coin machine, ATM and ECR). Ensure corrections are made appropriately and timely. Order/sell cash or coin through Federal Reserve, maintaining dual control cash verification; coordinate armored car transportation.
• Provide miscellaneous customer services such as: wire transfers, stop payments, check orders, address changes, notary acknowledgments, debit card (Reg
  
  E) disputes, credit card cash advances and foreign currency exchange. Provide customer entrance to safe deposit boxes. Refer merchant credit card processing requests and individual/business credit card applicants to designated third party.
• Close out accounts as requested by customers: determine balances, account for outstanding transactions and service charges, forward closed account form to appropriate department. Redeem certificates of deposit, following regulation and procedures regarding rates, determination of maturity value and calculation of early withdrawal penalties. Refer dissatisfied customers to Retail Manager or Market President in order to further customer retention.
• Answer incoming phone calls before the third ring, take messages or transfer to appropriate department or person. Resolve customer inquiries or complaints as they pertain to Customer Care Associate function or direct customers to appropriate departments for assistance. Complete customer complaint log if required.
• Perform other duties as may be assigned from time to time, which may include, but are not limited to: fill and…