AVP Financial Counseling

AVP Financial Counseling role at Providence Health & Services

Calling All Esteemed Financial Counseling Leaders:
Drive Lasting Change in Healthcare Revenue Cycle! If you excel in navigating complex regulatory landscapes and driving transformational change within the Revenue Cycle, this role invites you to lead our Financial Counseling team.

As the Associate Vice President (AVP) of Financial Counseling, you will own regulatory compliance across the system, coordinate legal strategy, and lead strategic decision‑making. Responsibilities include overseeing enterprise‑level state and federal compliance, managing Medicaid submission processes, and ensuring efficiency of financial assistance programs across 51 Providence hospitals, 1,000 physician practices, and hospice & homecare services.

• Set strategy and standards for Financial Assistance and Financial Counseling programs across all Providence St. Joseph Health ministries.
• Lead proactive internal auditing to ensure adherence to all federal and state regulations, including IRS 501(r) compliance.

• Collaborate with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations.
• Act as an internal and external subject‑matter expert on complex, high‑risk regulatory matters that impact reputational risk.

• Oversee Patient Financial Counseling functions, including in sourcing the Medicaid eligibility program and vendor strategy.
• Set strategic and performance goals for the department, monitor results, and drive process improvement.

• Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience.
• Collaborate with Data & Analytics to build Power
  
  BI reports for monitoring processes and compliance.

• Develop and maintain a high‑performance team, ensuring staffing levels meet budget and all staff are fully trained and certified.
• Foster a culture of compliance, continuous improvement, and professional development within the team.

• Oversee departmental budgets, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance.
• Lead the annual review of AGB calculations, updating charity policies and coordinating with revenue cycle, finance, reimbursement, and legal counsel.

• Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes.
• Actively manage employee engagement and morale during periods of profound organizational change.

• Educational Background:
  Bachelor’s Degree in a relevant field;
  Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
• Experience:
  
  Minimum of 10 years in a revenue cycle leadership role, with at least 10 years in revenue cycle, financial assistance, and/or financial counseling operations. Five years in state or federal regulatory matters, including investigations.
• Skills:
  
  Strong demonstrated ability to build relationships and coordinate with Chief Executives and Division CFOs on AG and regulatory matters.
• Leadership:
  Effective leadership, organizational skills, and a high degree of initiative.
• Knowledge:
  In-depth knowledge of state and federal regulations and third‑party contracts pertaining to healthcare reimbursement and collection processes.

• Make a Real Difference:
  Contribute to an organization dedicated to transforming healthcare and improving lives.
• Unleash Your Potential:
  Enjoy the autonomy and support needed to bring your innovative ideas to life.
• Work with the Best:
  Collaborate with a team of talented and dedicated professionals passionate about their work.
• Thrive in a Dynamic Environment:
  Embrace the challenges and rewards of working in a fast‑paced and ever‑evolving industry.

If you’re a visionary leader with a passion for healthcare and financial strategy, we encourage you to apply. Join our team and help us create a healthier future for all.

At Providence, our strength lies in our promise of "Know me, care for me, ease my way." We serve 120,000 caregivers across 50 hospitals, 1,000 clinics, and a full range of health and social services in Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. Our mission is to serve the poor and vulnerable, advancing best practices across a 100‑year tradition of service.

Requisition

Company:
Providence Jobs

Job Category:
Revenue Cycle Operations

Job Function:
Revenue Cycle

Job Schedule:

Full time

Job Shift: Day

Career Track:
Leadership

Department: 4001 SS RC FIN COUNS

Address: WA Renton 1801 Lind Ave SW

Work Location:

Providence Valley Office Park-Renton

Workplace Type:
Remote

Pay Range: $85.56 - $152.95