Receptionist; main​/casualty​/radiotherapy

Position: Receptionist (main/casualty/radiotherapy)
* Obtain and verify patient personal, medical aid and/ or insurance information during admission / opening of case.
* Maintain accurate and up-to-date patient records within the SAP system, by confirming information with patient with every Emergency Department visit and/or admission to hospital.
* Ensure that all relevant consent is obtained, and Terms and Conditions are completed, explained, and signed by the patient and/or person responsible for the account as per Standard Operating Procedures.
* Admitting patients into the Hospital which includes Online pre-admissions, direct admissions etc. in a timely, professional manner.
* Accurate recording of patient, contact person and person responsible for the account information into the SAP system.
* Verification and validation of the information received in the admission of the patient.
* With the assistance of the various admission systems or web applications, engage with patients on medical aid rules, benefits, and co-payments to ensure that the business financial risk is adequately managed.
* Obtain and appropriately store (attach to SAP system) all the necessary documentation if not done online i.e. Netcare Mobile App or MNO.
* Ensure all payments or letters of guarantees are received prior to admission and recorded accordingly on the case.
* Obtain and follow up on authorisations required for patient admission, make relevant scratch notes on SAP where required.
* Always maintain patient confidentiality and adhere to governance processes pertaining to patient dignity and care.
* Seamless patient journey:  create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner.  This involves a smooth and high-quality admission process, ensuring the patient feels supported and well-informed every step of the way.
* Receive payments in the form of cash and credit cards and process receipt as per standard operating procedure.
* Generate accurate receipt for all payments received and ensure that the receipt made out for the correct value, method of payment and to the person making the payment.
* Deposit all received funds into the secure drop safe, and balancing and reconciliation of payments.
* Management of the petty cash float when required.
* Ensure accurate collection of medical aid co-payments from patients, in accordance with their medical and and/ or insurance plans and benefit details (verify on the SAP popup messages for upfront co-payment collections).
* Verify Patient Information:  + Confirm, verify, and validate personal details such as name, date of birth, contact information, and address.  + Ensure that all required identification documents (e.g., , medical aid card, letter of guarantee etc.) are provided and verified.
* Accurate admission of medical aid, international, COID etc. patients with all verifications and validations completed upon admission.
* Ensure relevant authorisations are obtained for medical aid patients.
* Verify and collect the necessary documentation for COID (Compensation for Occupational Injuries and Diseases) patients upon admission, in line with the hospital’s standard operating procedures.
* Ensure correct, valid, and relevant letter of guarantee is obtained for international patients upon admission as per standard operating procedures.
* Ensure full estimated deposit is collected upfront for private and international private patients as per standard operating procedures.
* Answer phone calls in a professional manner, provide information, transfer calls to relevant departments, and address general inquiries.
* Assist with patient information and help direct inquiries regarding services, procedures, and locations.
* Address patient inquiries or concerns via phone and provide helpful information or referrals.
* Attending to general walk in inquiries and assisting in the resolution thereof in a professional manner
* Assist with any ad-hoc duties assigned by Reception Management.
* Maintain and sustain effective working relationships with all internal and external stakeholders.
* Attend to patients / customers / visitors both telephonically and in person in a professional manner.  + Answer extensions within three rings, by identifying the company and yourself in a friendly and professional manner.  + Accurately record messages in the appropriate message book and ensure that the messages are delivered.
- Transfer all calls immediately and correctly.
- Screening telephone calls or transferring them to other members of staff, doctors etc.
* Handling of basic enquiries from patients.
* General tasks:  + Maintain administrative records to the system and report statistics when required or requested by managment.  + Performs general administration duties from time to time.
* Participate in monthly team meetings to discuss issues and give feedback.
* Ensure communication to the line manager should the staff member be absent/late for work for whatever reason, as per HR policies.
* Providing constant feedback to…