Computer Systems Support Specialist - Business Systems Specialist

Step into a role where your creativity, technical skill, and passion for public service come together to energize how our community connects. You’ll lead the charge in managing and elevating the City-County’s websites, social media, and online content, making information clear, accessible, and engaging for everyone. As the go-to voice for media and the public, you’ll keep communication flowing with confidence while communicating, sharing and supporting employees across departments.

With opportunities to create original content and use modern web publishing tools, this position offers a dynamic blend of creativity, technology, and community connection and is perfect for someone ready to make a visible difference every single day.

This position is a combination of technical and administrative work involving the planning, organization, direction, coordination, development, production and maintenance of the City-County website and related online services. This position will also manage social media, multimedia and as well as other public information media platforms as required. The work is performed under the general direction and supervision of the IS&T Manager, due to the nature of the work performed, this position needs to have significant knowledge in subject matters pertaining to both Information Technology and the various City-County lines of business and must have a good understanding of the City-County's business in order to identify needs and provide media-related business solutions.

This position must be able to establish and maintain mutually beneficial and cooperative working relationships with the Chief Executive, members of the City-County Council of Commissioners and other elected officials, volunteer advisory boards, committees and commissions, supervisory personnel in other departments and divisions, specifically but not limited to the Secretary of the Council of Commissioners and the Information Technology Manager (i.e. Management Information Systems (MIS)), community organizations and the general public.

This position must also be comfortable speaking in a public forum as well as to the media on and off camera. This position may also be required to fulfill the Public Information Officer role for Emergency Management incidences. Supervision is exercised over work related to the City-County website, other BSB-affiliated websites and social media platforms, public information (e.g. press/media releases) and related online and information services.

• Prepares intermediate and long-term planning for content development, including standards and guidelines based on City-County goals and input from various stakeholders.
• Plans, organizes, directs, supervises and coordinates the operations and activities of the City-County and City-County affiliated websites, social media platforms and online services.
• Assesses and recommends content-authoring, development and publishing tool purchases as required; stays abreast of new standards and technologies.
• Meets and consults with City and County government representatives to coordinate all online services and information.
• Writes, edits, develops and produces online and public information content as needed.
• Answers public and City-County administrative inquiries pertaining to online services and public information.
• Develops and implements plans for integrating and delivering content to intranets, extranets, web sites, document repositories, content management systems, etc.
• Coordinates and manages the editorial and quality assurance process with content creators, such as writers, web designers, etc.
• Manages information submission to and updating of intranets, web site, etc.
• Ensures consistent look and feel by promoting uniform fonts, formatting, icons, images, and layout; creates templates to assist content authors.
• Finds, diagnoses, and fixes content problems, including broken links (internal and external), typographical errors, and formatting inconsistencies.
• Liaise with systems experts on hardware…