Computer Systems Support Specialist

Performs skilled technical work in the installation, configuration, support, monitoring, maintenance, security, and improvement of the City and County of Butte‑Silver Bow’s computer systems, network infrastructure, wireless systems, endpoint environment, authentication systems, backup platforms, patching processes, automation tools, and related business technology services.

This position is built around network operations as the core goal of the role and is also a key part of daily help desk operations and customer service delivery. The incumbent supports secure, reliable, and well‑documented wired and wireless network services across County facilities while also providing direct end‑user support through ticket intake, troubleshooting, escalation, communication, follow‑through, and resolution.

The position supports Windows Server, Microsoft Entra, Intune, Microsoft Authenticator, SharePoint administration, Teams administration, mobile device management, backup and recovery operations, patching, and approved workflow automation, as assigned. Work includes on‑site technical support, documentation, standards enforcement, vendor coordination, process improvement, and operational support of enterprise systems used by County departments. Performs related work as required.

This is advanced technical support and systems operations work focused on maintaining stable, secure, and supportable County technology services, with primary emphasis on network and Wi‑Fi availability, performance, security, and standardization, while also functioning as an important part of the Department’s help desk and customer support model.

The incumbent must be able to support enterprise switching, routing, wireless access infrastructure, endpoint connectivity, authentication workflows, patching operations, backup validation, device management, automation support, and business system operations in a local government environment. The work requires strong hands‑on troubleshooting ability, sound judgment, clear documentation, a strong customer service approach, and the ability to respond to issues on site and through the help desk process.

Because the position supports physical sites, network equipment, wireless coverage, endpoint deployment, and direct staff operations, the work is primarily on site. The incumbent must be able to travel between County facilities, respond in person when needed, and support operational technology requirements that cannot be performed remotely.

This class differs from clerical or entry‑level support classifications because it requires independent technical analysis, infrastructure troubleshooting, systems administration support, security‑aware decision‑making, responsibility for operational standards, and the ability to provide timely, professional, and accountable customer support.

This position is covered under the applicable Collective Bargaining Agreement.

• Installs, configures, maintains, and troubleshoots wired and wireless network equipment, including switches, access points, controllers, cabling interfaces, VLANs, and related infrastructure.
• Supports County Wi‑Fi systems, including SSID configuration, authentication settings, radio optimization, coverage validation, roaming support, device onboarding, and wireless performance troubleshooting.
• Assists with network segmentation, access control, network documentation, and enforcement of network standards.
• Performs on‑site troubleshooting of network outages, poor wireless coverage, switching issues, cabling problems, and endpoint connectivity failures.
• Assists with firewall support, secure remote access support, network change control, and coordination with telecommunications or fiber vendors, as assigned.
• Serves as a key part of daily help desk operations, including ticket intake, triage, troubleshooting, escalation, documentation, resolution, and closure.
• Provides direct customer service to County employees in person, by phone, by email, and through the ticketing system.
• Supports walk‑up, scheduled, and incident‑based service requests and ensures that work is documented through approved ticketing and support processes.
• Communicates clearly with users…