Civic Center Assistant Manager

Join the team that makes big events happen and play a key role in keeping the Civic Center running smoothly and ready for the moments that bring our community together. You’ll assist the Civic Center Manager in directing day-to-day Civic Center operations, guide staff and event logistics, oversee box office functions, and take the lead as acting manager when assigned.

This is responsible operational, administrative, and supervisory work supporting the management of a multi-purpose public assembly facility. The employee assists the Civic Center Manager with event planning and execution, facility operations, staff supervision, customer service, financial controls, ticketing, marketing and compliance. Work is performed under the general direction and supervision of the Civic Center Manager, with considerable leeway for independent judgment within established policies, budgets, contracts and operating procedures.

The employee may direct regular, temporary, and event staff and serves as the manager in charge of the facility when designated or when the Civic Center Manager is unavailable. The work requires frequent contact with renters, promoters, performers, vendors, public agencies, community organizations, employees and the public, often during high-volume events and under time-sensitive conditions. This position requires work outside normal business hours, including extended evening, night, and weekend hours, as needed or when scheduled events dictate.

• Assists the Civic Center Manager in planning, coordinating, and evaluating facility operations, events, programs, and services.
• Serves as the manager in charge and acts on behalf of the Civic Center Manager when designated, which can include during assigned events, evenings, and weekends.
• Coordinates event details with renters, promoters, performers, vendors, schools, community organizations and other City-County departments.
• Reviews event requirements and prepares or coordinates event plans, schedules, staffing assignments, floor plans, equipment needs, security, emergency access, concessions, ticketing, parking and related logistics.
• Directs and monitors event setup, operation, and teardown at the Civic Center and at approved outside events using Civic Center resources or equipment.
• Assigns, directs and reviews the work of clerical support, box office, concession, service, temporary and event staff; assists with hiring, training, scheduling, coaching and performance feedback.
• Helps implement workplace and public safety and security procedures; identifies and reports hazards and coordinates with law enforcement, emergency services, private security and other responders as assigned.
• Responds to operational problems, emergencies, patron concerns and contract or service issues; resolves matters within delegated authority and promptly refers significant issues to the Civic Center Manager.
• Assists with facility bookings, availability inquiries, tours, estimates, use agreements, deposits, insurance documentation and other required event paperwork.
• Monitors compliance with facility use agreements, vendor and performer requirements, applicable laws, occupancy limits, licenses, policies and operating procedures; documents and reports concerns.
• Oversees box office operations and event ticketing, including event setup, seating maps, cash drawers, seller assignments, online and onsite sales, customer issues, access controls, reconciliations and final reports.
• Maintains appropriate internal controls for cash, credit card transactions, ticket inventory, concessions receipts, deposits and other revenue; investigates discrepancies and reports unresolved concerns.
• Assists with accounts receivable, accounts payable, purchase orders, billing, payroll records, event settlements and revenue and expense journals in accordance with established procedures.
• Collects and analyzes operational, attendance, financial and customer-service information and prepares accurate reports, projections and recommendations for the Civic Center Manager.
• Assists in monitoring expenditures and revenues against the approved budget and identifies anticipated variances or operational needs.
• Supports marketing, advertising, sponsorship and community outreach efforts; maintains event information on the Civic Center website, social media and community calendars and prepares promotional materials.
• Assists with grant applications, grant records, specifications, contracts, reports, board materials, meeting agendas and minutes,…