Communications and Engagement Manager

WHAT DOES A COMMUNICATIONS AND ENGAGEMENT MANAGER DO?

Published:
July 30, 2024 - The Communications and Engagement Manager oversees the planning, coordination, and implementation of internal communications across the Americas, aligning with global strategies to enhance organizational cohesion. They develop and manage key communication channels like newsletters, internal videos, and townhalls, ensuring consistent and effective dissemination of content. Additionally, they lead community engagement partnerships and employee-focused initiatives, fostering a vibrant corporate culture and driving change within the organization.

• Employee Engagement and Survey Leadership:
  Lead and launch employee engagement and pulse surveys globally.
• Cross-Departmental Strategy Development:
  Work across departments, including People, IT, Operations, Finance, Growth, and Marketing, to develop and maintain an internal communications and engagement strategy and editorial calendar based on quarterly programs and priorities.
• Internal Consultation for Best Practices:
  Consult with internal groups and committees, including Social, Professional Development, and DEI, to provide best practices and strategy for communications and engagement channels and cadence.
• Collaboration on IT Solutions:
  Collaborate with IT and Operations to launch and maintain a Microsoft Office 365-based Intranet, ensuring that employees can access the information and resources they need with ease and confidence.
• Crisis Communication Consultation:
  Consult with executive leadership to handle the internal communication and engagement response to crisis situations that affect organizational perception and/or employee experience.
• Executive Communication Writing:
  Write compelling employee-facing executive emails, announcements, and blog posts.
• Support for Executive Presentations:
  Support executive leadership with crafting messaging and presentations for global meetings.
• Creative Campaign Coordination:
  Coordinate with studio or external vendors to develop creative deliverables to support internal campaigns, employer brand, and/or global meetings.
• Content Moderation and Editing:
  Monitor discussions and resource posts, address infractions of user rules, and moderate posts; write/edit marketing and membership copy, collaborate with departments on copy, copyedit in accordance with publishing style guidelines, and coordinate placement.

• Comms and Engagement Strategy Development:
  Develop a comms and engagement strategy for both the internal Public team and for the interviewer panel, working closely with key stakeholders to increase both internal and interviewer engagement.
• Consistent Strategic Messaging:
  Ensure that key strategic messages are delivered consistently to both internal and interviewer teams.
• Communications Channel Input:
  Provide key input into all communications channels required to help deliver the interviewer strategy.
• Communication Tools Implementation:
  Champion and support the implementation of Email and Teams with the interviewer panel.
• Presentation Creation:
  Creation of ad hoc PowerPoint presentations.
• Meeting Coordination:
  Coordination of bi-weekly ‘Huddles’ and Monthly Strategy Updates (all staff meetings) and sets up and ensures the smooth running of tech in Teams calls.
• Marketing
  
  Collaboration:
  
  Liaise with the Marketing team.
• Wellbeing Communications Design:
  Support in designing communications for the employee wellbeing program and adapting relevant employee communications for the interviewer panel.
• Video Production Support:
  Support on filming and editing high-quality videos.

• Internal Communications Strategy:
  Plan and implement clear and compelling internal communications to inform, align, and engage people around important campaigns, announcements, and changes.
• Executive
  
  Collaboration:
  
  Work closely with the CPO, Head of CCC, and People Leadership Team.
• Cultural Initiatives Communication:
  Lea…