Mobile Dispatcher

Qualifications Include

• Demonstrate and maintain a good safety record
• Must possess strong interpersonal communication skills
• High school diploma or equivalent, advanced education is preferred
• Ability to perform basic math functions
• Proficient with computers, web applications, and related equipment
• Excellent communication skills are required
• Good organizational and technical skills are necessary
• Ability to plan and prioritize dispatching responsibilities
• High volume dispatching and customer service experience preferred

• Assure cost effective use of resources by communicating/coordinating with Distribution Operation and other Stakeholders or Internal Business Partners
• Create, manage and modify gas and electric service orders
• Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
• Perform required shift work to include days, weekends, nights, holidays and call outs; rotating 12 hour shifts that start at 6:00AM and 6:00 PM; work schedule posted 6 months in advance
• Work overtime including evenings and weekends in response to acute service needs
• Assure positive working relationships within the control room and other or Internal Business Partners
• Complete required trainings and monthly meetings
• Dispatcher calls will be subject to call monitoring with a priority goal of achieving internal/external customer satisfaction
• Work effectively within a team environment and other work groups to accomplish organizational goals
• Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance
• Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking
• All North Western Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with North Western Energy's values, mission, and strategic business objectives

Full-time position.

$19.95 per hour (per Collective Bargaining Agreement), $1.00 per hour Shift Premium. Three potential step increases with performance progression; annual pay increases in May of each year subject to the CBA.

Benefits include:

• 401K with company match up to 4% and non-elective contribution up to 7%
• healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents
• Health Savings Account (HSA)
• healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents)
• Life Insurance (company pays basic employee policy; spouse, dependent insurance also available)
• tuition reimbursement
• competitive pay (scheduled performance-based wage increases and annual incentive opportunities)
• paid company endorsed volunteer opportunities
• paid training opportunities
• paid time off starting on your first day, plus 11 paid holidays.

Open through April 28, 2026.