Family Services & Enrollment Coordinator

Family Service & Enrollment Coordinator

JOIN OUR TEAM AND MAKE A DIFFERENCE! Action Inc. is a nonprofit organization developing pathways to economic stability in Southwest Montana through community-based, collaborative approaches. We offer meaningful work in a supportive environment where employees are encouraged to stay connected to the mission, learn, collaborate, and grow personally and professionally.

The Head Start Family Service & Enrollment Coordinator serves as one of the first connections families make with the program, helping them access early childhood education, supportive services, and community resources. The position plays a key role in recruiting, enrolling, and supporting eligible children and families, ensuring compliance with Head Start Program Performance Standards and maintaining accurate records. To succeed in this role, the coordinator should possess a combination of educational background, technical skills, interpersonal abilities, and program-specific competencies.

and is a key position on the Head Start Program Management Team.

Skills and

Competencies:

• Ability to build trust and rapport with diverse families, using a strengths-based approach to support their goals.
• Strong communication skills to explain enrollment processes, requirements, and program benefits.
• Ability to verify documentation and ensure program compliance with performance standards.
• Patience, empathy, and professionalism when dealing with families navigating complex enrollment processes.
• Ability to resolve issues and guide families through forms, screenings, and follow-up steps.
• Ability to interpret and employ processes that support compliance with Head Start Performance Standards.

Key Responsibilities:

• Lead recruitment, eligibility, selection, and enrollment to maintain full Head Start enrollment.
• Help families identify goals, address barriers, and access resources.
• Provide family engagement and case management that supports children's education, health, social development, and family well-being.
• Coordinate outreach and collaborate with team members and community partners.
• Maintain accurate documentation and ensure compliance with Head Start enrollment requirements.

Requirements:

• Bachelor's degree in Social Work, Human Development, Family Services, or a closely related field.
• Three years of experience working with children and families; willingness to obtain Family Service Credential.
• Experience with administrative support, community outreach, early childhood programs, case management, and data systems for tracking progress is preferred.
• Must be bondable, insurable, and possess a valid driver's license.

Benefits:
Medical, dental, vision, and life insurance; employer contribution toward benefits; paid vacation, sick leave, and holidays;
Montana PERS; and professional development/training opportunities.

This position will be open until filled. Action Inc. is an Equal Opportunity Employer. To request a reasonable accommodation during the selection process, contact Jamie Paul at  or (Use the "Apply for this Job" box below).