Service Advocate

Grow with Us. Make a Difference. Build Stronger Communities.
Service Advocate
Two Full-Time Opportunities | Non-Exempt | Wage: DOE
Help People Move Toward Stability

Action Inc. is seeking two Service Advocates to join our Supportive Services team. This is meaningful, relationship-centered work with individuals and families navigating housing instability, critical transitions, and other barriers to stability. Service Advocates help people identify goals, connect with resources, build skills, and move toward greater stability and independence.

Service Advocates work with youth, young adults, adults, and families who may be navigating housing instability, critical transitions, or other barriers to stability. Assignments may vary based on program and community needs, so flexibility and the ability to work effectively with people across age groups are important to this role.

• Build respectful, trusting relationships and provide person-centered, trauma-informed case management.
• Assess individual needs and barriers, then develop, monitor, and update goal plans with participants.
• Help people navigate housing, benefits, employment, education, life skills, and other community supports based on individual needs and program eligibility.
• Conduct outreach, connect eligible individuals with services, and coordinate referrals with community partners.
• Work collaboratively with Action Inc. staff and community providers to strengthen service coordination and participant outcomes.
• Maintain timely, accurate case notes, participant files, data entry, statistics, and documentation required by funding sources.
• Apply program guidelines and funding requirements thoughtfully while helping participants identify practical pathways forward.
• Maintain professional boundaries, confidentiality, and a calm, respectful approach during challenging situations.

We are looking for someone who is compassionate, resourceful, organized, and able to meet people where they are without judgment. The right person can build rapport while maintaining professional boundaries, communicate about sensitive issues, problem-solve with participants rather than for them, and work effectively as part of a collaborative team.

• Bachelor's degree in a human services field and two years of case management or related experience preferred; other combinations of education and experience will be considered.
• Experience working with youth, adults, families, people experiencing homelessness, or other populations facing barriers to stability is valued.
• Knowledge of community resources, trauma-informed practice, housing stabilization, workforce preparation, life-skill development, or related approaches is helpful.
• Strong written communication and documentation skills, including clear and accurate case notes.
• Ability to travel throughout the service area; valid driver's license and ability to meet agency insurability requirements.

At Action Inc., meaningful work begins with meaningful people. We value compassion, collaboration, accountability, growth, and responsible stewardship. We want employees who care about the people they serve, support one another, keep learning, and look for thoughtful ways to strengthen our communities.

Action Inc. offers Paid vacation, sick and personal leave; paid holidays; medical, vision, dental and life insurance; and retirement benefits through the Montana Public Employees Retirement System (PERS).

Action Inc. is an Equal Opportunity Employer.