Salesforce Service Desktop Developer

Location:

REMOTE

Duration: 4 Months then extension of 12 Months

USC, GC, GC EAD, TN, H4 EAD ( NO h1b and OPT EAD)

Video Interview

The Salesforce Service Desktop Developer will work on the organization’s agent desktop and telephony-integrated experience built on Salesforce. This role supports multiple high-priority initiatives, including fraud and voice authentication, telephony platform upgrades, and AI-assisted agent workflows. The primary focus will be the Service Desktop and interaction / CRM assistant capabilities, with the ability to contribute to fraud and telephony workflows as delivery priorities shift.

• Hands‑on development experience with Salesforce Service Cloud
• Strong experience with Apex and Lightning Web Components (LWC)
• Experience building Salesforce solutions that integrate with telephony / CTI platforms
• Experience working on agent desktop or service console–based Salesforce applications
• Experience building or modifying backend workflows triggered by telephony or external systems
• Ability to work in a highly integrated environment where Salesforce is connected to multiple external systems

• Experience integrating fraud, identity, or voice‑authentication platforms (for example Pindrop)
• Experience with NICE in Contact or similar contact‑center platforms
• Experience implementing AI‑assisted agent workflows or call‑summary features (for example Cresta)
• Experience building interaction assistant or CRM assistant features for agents
• Experience integrating scheduling or meeting platforms such as Microsoft Teams or Zoom and writing results back to Salesforce
• Experience working in brownfield environments while teams transition to a new (greenfield / FSC) platform