Wireless Retail Manager - Cabot, AR

Wireless Retail Manager
- Cabot, AR

Job Type: Full-time

Overview:
Join one of the fastest-growing telecommunications companies in the country! We are currently hiring Wireless Retail Managers who are strategic, hands-on leaders with a passion for driving sales, developing high-performing teams, and delivering world-class customer experiences.

We are a rapidly expanding branded partner in the telecommunications industry, operating under multiple brands across 15 states-with a footprint expected to reach over 200 retail locations nationwide. Our teams connect residential customers to essential services including high-speed internet, mobile, video, and voice solutions.

We're seeking experienced retail leaders-ideally with a background in wireless, broadband, or consumer electronics-who thrive in fast-paced, high-volume environments. As a Wireless Retail Manager, your mission is to maximize store performance, coach and develop your team, and ensure that every customer leaves with the best connectivity solutions for their needs.

• Oversee all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
• Implement best practices for product positioning, promotions, and customer engagement to meet and exceed revenue goals.
• Ensure compliance with company policies, including cash handling, inventory management, and operational audits.

• Lead your team to consistently achieve and surpass sales goals through strategic selling, upselling, and cross-selling of all Optimum product lines.
• Analyze store performance data to identify trends, address gaps, and capitalize on growth opportunities.
• Collaborate with marketing teams to execute local events, promotions, and seasonal campaigns.

• Recruit, hire, train, and develop a high-performing sales team.
• Conduct regular coaching sessions, performance reviews, and skill development workshops.
• Foster a collaborative, performance-driven culture with a focus on accountability and recognition.

• Maintain high customer satisfaction standards, including Net Promoter Score (NPS) goals.
• Resolve escalated customer concerns quickly and effectively.
• Ensure all team members are knowledgeable on the latest products, promotions, and technology updates.

• 3-5 years of retail management experience, preferably in wireless, broadband, or consumer electronics.
• Proven success in driving sales performance and leading high-performing teams is preferred.
• Strong leadership, communication, and coaching skills in fast-paced retail environments are preferred.
• Analytical and problem-solving abilities with experience using KPIs, inventory, and operational performance metrics are preferred.
• Proficiency in Microsoft Office for everyday store operations and reporting, including stronger Excel-based KPI and performance tracking, is preferred.
• High school diploma or GED preferred.
• Must be eligible to work in the United States.
• Able to travel to nearby store locations within a 35-mile radius with reliable transportation.
• Experience handling escalated customer issues in store leadership, including resolving service complaints, billing disputes, and retention conversations, is preferred.
• Fluency in Spanish is strongly preferred.

• Medical, Dental, Vision, 401(k).
• Paid training and onboarding.
• Paid vacation, sick time, and personal days.
• Internal promotions & advancement opportunities.
• Employee-exclusive growth & rewards programs, including:
• Milestone Program
  - Recognition and rewards at every stage of your leadership journey.
• Winners Circle
  - Annual all-expenses-paid trip to Mexico for top performers.