Dispatcher, Customer Service​/HelpDesk

$18–$20/hr Based on Experience Keep Our Technicians Moving. Keep Our Customers Informed.

Moore Mechanical | Northwest Michigan $18–$20/hr Based on Experience Keep Our Technicians Moving. Keep Our Customers Informed. Moore Mechanical is seeking a friendly, organized, and detail-oriented Dispatcher to join our team. This role is responsible for scheduling service calls, supporting technicians in the field, and ensuring clear communication between customers, technicians, and the office. You'll play a critical role in keeping our service department organized, helping technicians stay productive, and ensuring every customer receives timely updates throughout the day.

If you enjoy working in a fast‑paced environment, solving problems, and helping a team succeed, we'd love to hear from you.

• Competitive Pay Based on Experience
• Stable Year-Round Work
• Opportunity for Growth within a Growing Company
• Supportive Team Environment
• Work with a Company Known for Quality & Customer Service
• Promote-from-Within Culture

• Medical, Dental & Vision Insurance
• Retirement Savings Plan with Company Match
• Paid Time Off & Holidays
• Life Insurance
• Ongoing Training & Development

At Moore Mechanical, Dispatchers are a vital part of our daily operations. Successful team members have opportunities to grow into expanded dispatch, administrative, operations support, and leadership roles as the company continues to grow.

Moore Mechanical is a leading HVAC and plumbing contractor serving Northwest Michigan. Our team delivers high-quality residential and commercial solutions while building strong customer relationships and maintaining a reputation for excellence.

We are committed to employee growth and proudly support career development through our DOL Registered Apprenticeship Program.

• Schedule and coordinate service appointments
• Coordinate technician schedules across multiple locations
• Adjust priorities and schedules throughout the day as needed
• Support technicians with scheduling and dispatch communication

• Answer incoming customer calls professionally and efficiently
• Respond promptly to missed calls and customer messages
• Communicate scheduling updates with customers

• Maintain accurate customer information and records
• Assist with general office and clerical responsibilities
• Ensure information is organized, accurate, and up to date

• Work closely with technicians and office staff
• Help keep daily operations running efficiently
• Support a collaborative, team-focused work environment

Monday–Friday

Varied shifts between 7:00 AM – 7:00 PM

• Service appointments are scheduled accurately and efficiently
• Technicians have the information they need to stay productive
• Customers receive timely and professional communication
• Daily schedules remain organized despite changing priorities
• Customer records are accurate and complete
• The service team operates smoothly and efficiently

• Strong organizational and multitasking skills
• Excellent attention to detail and accuracy
• Strong communication and customer service abilities
• Basic computer and office software skills
• Ability to work effectively in a fast‑paced environment
• Positive attitude and team-oriented mindset
• Ability to problem-solve and adapt throughout the workday
• Previous dispatch experience preferred
• Minimum age of 18 required

We communicate openly, take ownership, and do what we say we'll do.

We approach challenges with professionalism, teamwork, and a solutions-focused mindset.

We believe success comes from accountability, effort, and continuous improvement.

Dispatchers are the operational hub of our service department. Your work directly impacts technician productivity, scheduling efficiency, customer communication, and the overall success of our daily operations. Every successful service call starts with an organized, proactive Dispatcher. If you're looking for a stable career with a growing company that values teamwork, organization, and employee…