Insurance Customer Service Representative

Insurance Customer Service Representative Job Overview

*** Willing to train
*** Bonus Opportunities
*** Licensing Assistance***

Fekete Knaggs & Burr is growing and they want YOU to join their team! This is a great opportunity for someone capable of working independently and taking charge of their daily responsibilities with an emphasis on the development of maintaining long-term client relationships. We want to see you grow in this role and will train you to be bold and consistent in your sales efforts and the full development of existing accounts.

Salary Range: $35,000.00 - $45,000.00 per year

Annual Base Salary Based on Experience

Mon-Fri Schedule

• Hands on Training
• Health Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off (PTO)
• Fun & Friendly Co-workers
• We Help With Getting Licensed

Remote Type:
No

Job Type: Full-Time

Job Category:
Customer Service Representative

• 1+ years of demonstrated success in overall customer service and/or sales
• Insurance experience is not required, but must be willing to learn
• Proficient with Microsoft Office Suite.
• Team player with a strong work ethic
• Persuasive, professional verbal and written communication skills

• Support Account Managers with day-to-day client service and policy administration.
• Assist with processing policy changes, renewals, endorsements, and other account-related tasks.
• Handle client inquiries regarding billing, payments, and claims, providing timely assistance or directing issues to the appropriate team member.
• Coordinate with insurance carriers to resolve billing discrepancies, claims updates, and policy service requests.
• Greet clients and manage incoming phone calls, emails, and office traffic, directing inquiries to the appropriate department or team member.
• Maintain accurate client records and ensure documentation is properly filed within the agency management system.
• Assist in maintaining efficient office workflows and contribute to a positive customer service experience.

At Fekete Knaggs & Burr, we are redefining the insurance landscape by blending deep industry expertise with a genuinely human approach. As a premier agency, we are dedicated to protecting what matters most to our clients through comprehensive, tailored coverage solutions. Our mission is to move beyond the traditional transactional model, instead acting as trusted, year-round partners who provide clarity, security, and peace of mind in an ever-changing world.

Our culture is defined by our energy and our unwavering commitment to our team members. We pride ourselves on being a welcoming, supportive community where collaboration is at the heart of every decision. We believe that when our employees thrive, our clients receive unparalleled service.

Joining Fekete Knaggs & Burr means becoming part of a forward-thinking group that values:

If you are looking for a career that combines professional growth with the opportunity to make a tangible impact on the lives of others, we invite you to grow with us.

At Fekete Knaggs & Burr, we are redefining the insurance landscape by blending sophisticated industry expertise with a high-energy, client-first approach. As a premier agency, we pride ourselves on delivering comprehensive risk management and insurance solutions that empower our clients to navigate the future with total confidence.

Our success is built upon a foundation of integrity, agility, and specialized knowledge. When you join our team, you aren't just taking a job in insurance; you are stepping into a dynamic environment where professional growth is prioritized, innovation is encouraged, and your contributions directly impact the lives and businesses we serve.

Why build your career with Fekete Knaggs & Burr?

Join us at Fekete Knaggs & Burr, where we turn challenges into secure futures. If you are a motivated, forward-thinking professional ready to make a significant impact, we want to hear from you.

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