Residential Services Administrator

Overview

RESIDENTIAL SERVICES ADMINISTRATOR - (CADILLAC or GRAYLING or HOUGHTON LAKE)
Northern Lakes Community Mental Health Authority (NLCMHA) recognizes the value of and employs people with lived experience and believes strongly in Recovery and a Culture of Gentleness. To this end, this position requires a commitment to creating and maintaining a culture that “Expects Recovery” and “Encourages Gentleness.” Provide supervision and support to all directly operated residential homes. Will act on behalf of consumers to assure that services are afforded consistent with consumer needs and consistent with policy, standards and accepted practices.

Will be part of the residential on-call system. Will be primarily responsible for consistent implementation of the AFSCME collective bargaining agreement. Will monitor and provide oversight of the SRS OPS manual.

• Responsible for the development, operation and coordination of a major unit within NLCMHA’s operations.
• In coordination with the CEO Director of Specialized Services, and Human Resource Officer, will be responsible for staff recruitment and new staff orientation and training. This will include appropriate completion of the application process, review of job qualifications and job descriptions, conducting interviews, checking employee references, coordinating with our physicians for scheduling an employee physical examination (as appropriate) and obtaining verifications for employment eligibility, driver’s license, criminal history and licensing record clearance requests, as required.
• Carry out supervisory responsibilities in accordance with NLCMHA’s policies, and applicable laws. Responsibilities include team participation in the process of interviewing, hiring, and training employees. Conducts supervisory sessions, performance-monitoring activities, and professional development planning for team members.
• Complete performance appraisals and competency assessments per agency standards. Effectively addresses disciplinary issues when necessary. The ability to establish measurable performance standards, and to measure actual performance against those standards; the ability to identify necessary competencies and to assess competency; and the knowledge and understanding of basic human resources policies, procedures, laws, regulations, and union contract requirements are vital to this role.
• Participate with development and monitoring of the collective bargaining agreement. Direct home supervisors in their interpretation of contract parameters, including arranging for and providing training as needed. Will serve as a member of the agency collective bargaining team, as bargaining issues arise and as future contracts are negotiated.
• Ensure that all staff supervise complete the appropriate personnel forms, i.e., time sheets, leave slips, etc. in a timely fashion.
• Ensure that all employed residential staff have completed the mandatory training within appropriate time frames. Will also ensure that residential staff of the NLCMHA operated homes complete on-going trainings to meet DHHS and LARA guidelines.
• Monitor staff activity consistent with performance commitments.
• Work with the Specialty Services Director and other appropriate agency staff to ensure up to date policies and procedures exist to facilitate home operations. Will also ensure that all residential staff understand and practice under current Residential Operational Procedures.
• Function in a backup capacity to ensure home supervision/line of authority capacity exists, including being available for emergency services 24 hours per day.
• Monitor spending to ensure homes can operate within stated budget parameters.
• Monitor Board Operated Home monthly reporting forms for accuracy.
• Function as a support person to the Specialty Services Director and the Residential Network Manager in home development activities, including, but not limited to: organization and supervision of land purchase, home construction, and all related start up activities involved with the opening of a new and/or re-organized home.
• Will work with administrative staff and other supervisors to maximize services coordination for all…