Front Office Agent

JOB TITLE – Front Office Agent DEPARTMENT – Front Office CONTRACT TYPE – Permanent RATE OF PAY – £12.71 per hour plus amazing benefits HOURS – Full Time LOCATION – Newport, NP18 1HQ
 – REQ
5213

Be Part of the Greatest Story in Hospitality. Step into a world of five‑star service and unforgettable guest experiences at The Celtic Manor Resort – where every day is an opportunity to shine. As a Front Office Agent, you’ll be the face of our iconic resort, welcoming guests with warmth, professionalism, and a smile that sets the tone for their stay.

• A calm, confident, and professional presence – even during busy times
• A genuine passion for delivering world‑class guest service
• The ability to juggle tasks with ease while keeping a positive attitude
• A proactive, guest‑first mindset in a fast‑paced environment

• Greet guests with a warm welcome and ensure smooth check‑ins and check‑outs
• Manage individual and group arrivals using our hotel systems
• Share your expert knowledge of The Celtic Collection to assist with guest queries and recommendations
• Leave a lasting impression by delivering a seamless, five‑star experience from start to finish

• Career development and training from day one
• Discounts on dining, hotel stays, and leisure membership
• Free virtual GP appointments and 24/7 wellbeing support
• NEST pension scheme
• Monthly and annual staff awards
• Social events and appreciation celebrations

As a Celtic Collection employee, you will be able to say –

• I am equipped, trained, and supported to do the best job I can
• I am proud to be part of The Celtic Collection and would recommend it to others
• I work in an inclusive, friendly, positive and constructive environment
• I am encouraged to learn, grow and develop and to try new things in my role
• I am thanked and recognised for the work I do, and my views and ideas are valued
• I am crystal clear about our ambition, and I can contribute to it every day

We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.