Front of House Supervisor

Job Title – Frontof House Supervisor

Department – Front Office

Contract Type – Permanent

Rate of Pay – £13.28 per hour plus amazing benefits

Hours – Full Time

Location – Newport, NP18 1HQ

– Req
6741

Are you apassionate hospitality professional who loves creating exceptional first impressions and leading a team to success? We are looking for an engaging and motivated Front of House Supervisor to help lead our Front Office operation at our prestigious 5-star resort. You'll be at the heart of the guest journey, supporting our Reception and Concierge teams to deliver seamless,memorable experiences from arrival through to departure.

As a Front Office Supervisor, you'll play a key role in ensuring every guest receives awarm Welsh welcome while supporting the day-to-day operation of one of theregion's leading luxury hospitality destinations. Join the"Greatest Story in Hospitality" and become one of our Hospitality Heroes as part of The Celtic Collection's award-winning team.

• Previous experience within a hotel Front Office,Reception, Concierge or Rooms Division environment
• The ability to lead from the front, inspiring and motivating colleagues to deliver exceptional service
• A passion for creating memorable guest experiences and building guest loyalty
• Confidence in managing daily operational challengeswith a calm, positive and solution-focused approach
• Strong organisational skills and the ability to prioritise effectively in a fast-paced environment
• Experience supporting or supervising teams,ensuring high standards are consistently maintained
• Excellent communication skills and a genuine passion for luxury hospitality

• Lead and support the Reception and Concierge teamsthroughout your shift
• Ensure every guest receives a smooth, professional and welcoming experience from check-in to check-out
• Act as a point of contact for guests, handlingenquiries and resolving issues with confidence and care
• Support the training, coaching and development ofteam members
• Monitor departmental standards and drive service excellence across all Front Office touchpoints
• Work closely with other hotel departments to ensurea seamless guest experience
• Help create a positive, engaged and high-performing team culture

This is morethan just a job. It's an opportunity to develop your hospitality career withinone of the UK's most recognised luxury hospitality collections.

• Access to career development and training opportunities from day one
• Discounts on food and beverage across the Collection
• Discounted hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual recognition awards

I am equipped, trained and supported to do thebest job I can

I am proud to be part of The Celtic Collection and would recommend it to others

I work in an inclusive, friendly, positive and constructive environment

I am encouraged to learn, grow and develop and try new things

I am thanked and recognised for the work Ido, and my views and ideas are valued

I am clear about our ambition and understand how I can contribute to it every day

In the event wereceive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK.Documented evidence of eligibility will be required as part of the recruitment process in line with current UK Visas and Immigration regulations.

The Celtic Collection is an equal opportunities employer and welcomes applications fromall individuals regardless of age, background or experience.