Group Reservations Agent

• Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.
• Liaise with internal departments to coordinate group requirements and seamless arrivals.
• Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.
• Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.
• Maintain accurate booking, contract and guest information across reservation systems.
• Coordinate VIP requirements, special requests and group arrivals with operational teams.
• Support departmental targets through effective administration, sales and upselling.
• Maintain excellent standards of communication, organisation and customer service.

• Previous experience in reservations, hospitality, sales, or customer service
• Excellent communication and relationship-building skills
• Strong organisation skills with exceptional attention to detail
• Experience using Microsoft Office, including Word and Excel
• The ability to work accurately under pressure and to tight deadlines
• A proactive approach to problem solving and delivering outstanding guest experiences
• Knowledge of Opera, Delphi or group reservations systems is desirable

Join the 'Greatest Story in Hospitality' by becoming one of our Group Reservations Agent 'Hospitality Heroes' based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from 'Manor to Marina'.

As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

As a Celtic Collection employee, you will be able to say -

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY