Deputy Manager

Deputy Manager

YHA Snowdon Pen-y-Pass

Fixed, permanent contract

Full time, 42.5 hours per week

29,996 - 33,631 per annum (applies to all, including those under the age of 21)

Staff accommodation is available at a rate of £69.83 per week

Are you looking for a fun and varied job in hospitality? YHA Snowdon Pen-y-Pass are looking for a Deputy Manager to support the Hostel Manager!

This isn't just another hospitality role. Our hostel sits in an absolutely breathtaking location, surrounded by mountains, trails, big skies, and the kind of views people travel across the world to see. It's a place where sunrises stop guests mid-sentence, boots pile up by the door, and stories are swapped over mugs of tea after long days outdoors. We're proud of our YHA heritage - a legacy built on access, adventure, inclusivity, and community.

For decades, YHA has helped people explore wild places, connect with others, and feel welcome no matter who they are or where they're from. That spirit is still very much alive here. This hostel is more than a building. It's a basecamp, a meeting point, and for many guests, a lifelong memory.

We're looking for a Deputy Manager who doesn't just run shifts - but helps shape the experience for guests and the team alike. You'll work closely with the Hostel Manager to keep the hostel running smoothly day‑to‑day, while also being a visible, hands‑on leader who leads from the front. One minute you might be supporting a team member, the next welcoming walkers in from the rain, solving a problem, or making sure standards are spot on.

No two days are the same - and that's exactly the point.

Due to the location of the hostel, driving is essential.

Join our team and enjoy a range of exclusive staff benefits that support your well‑being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Delivering an excellent customer experience to all hostel guests.
• Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
• Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
• Contributing to the team effort in the day‑to‑day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests.

To provide this service we are looking for candidates who have:

• Experience in hospitality or customer service, including the management and delivery of a quality service
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training and opportunities for personal growth. While certain roles may…