Hospitality Team Member Hospitality Team Member · Snowdon Llanberis

Hospitality Team Member

Location: YHA Snowdon Llanberis, Llwyn Celyn, Llanberis, Caernarfon, Gwynedd, LL55 4SR

Contract: Seasonal, flexible contract - June to September 2026

Hours: Minimum 15 hours per week

Pay: £12.71 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Snowdon Llanberis is looking for a Hospitality Team Member to join their team!

As a Hospitality Team Member, you will play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors. To provide this service we are looking for the following qualities:

• Experience of working face to face with customers.
• Experience of working in a team – can help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines.
• Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work.

All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.