Assistant Manager

Whitehouse Ln, Yeadon, England, LS19 7TU

£36000 per annum

As an Assistant Manager, you will lead the day-to-day operations of a premium airport lounge environment, ensuring an exceptional experience for every guest.

• Oversee the smooth and efficient operation of the lounge, ensuring a premium guest experience
• Lead, motivate, and support a team of lounge hosts and service staff
• Manage staffing, rotas, and performance to maintain operational efficiency
• Ensure all food, beverage, and service areas are consistently presented to a high standard
• Liaise with suppliers and partners to ensure stock levels and quality are maintained
• Monitor and respond to guest feedback, proactively resolving any issues
• Ensure compliance with Health & Safety, Food Hygiene, and company policies
• Drive continuous improvement in service delivery and team engagement

Working pattern: 5 days out of 7

• Proven experience in a supervisory or management role in hospitality or premium service environments
• Strong leadership and people management skills
• Excellent communication, organisational, and problem-solving abilities
• Knowledge of food hygiene and safety regulations
• Flexibility to work varying shifts, including weekends, early mornings or evenings

• Free, tasty meals
• Flexible working including part-time roles
• 28 days of holiday, increasing to 31 days after two years
• Leave for life’s important moments
• Paid volunteering days
• Career development and learning opportunities
• Pension schemes and life assurance
• Exclusive discounts on entertainment, leisure, and travel

We celebrate diversity and inclusion.