Customer Solutions Supervisor

Responsibilities

• Client support in a specific geographic region
• Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning, including monitoring of orders, cut and reschedules processed by CEC.
• Performance Management of Call Center Representatives: coaching, development, and discipline.
• Supervise, train and coach Call Center Representatives.
• Process improvement – uses Six Sigma, Lean and process mapping skills to improve processes and productivity.
• Demonstrate interpersonal, project management, written and verbal communication skills.
• Prepare management reports as required.
• Analyze data and develop strategic improvement plans based on trend patterns.
• Develop relationships with key sales, customer support, distributor and region management personnel to achieve specific goals and service level standards.
• Utilize excellent and professional communication skills to ensure all internal and external customer needs are met.
• Interface professionally and in a timely manner with inter‑company departments and regions, responding to the needs of internal customers.

• High School Diploma required; bachelor’s degree preferred.
• 2–4 years of customer service or in‑store sales experience preferred.
• Knowledge of specialty gas, industrial gas, medical gas and welding related products preferred.
• 1–3 years of supervisory experience preferred.
• Excellent verbal and written communication skills.
• Expertise in computer systems and applications.

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

Pay Range: $65,000 - $75,000

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

* The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.