Business Manager

Business Manager

Location:

Egypt, Cairo

Job category:
Operations Leadership

Language:
English

Transcom is all about people, and we’re looking for a Business Manager to help drive operational excellence and deliver strong business performance across our teams. In this role, you’ll oversee key business operations, optimize processes, and ensure strategic goals are met while supporting both employee development and outstanding customer experiences. If you’re passionate about leading teams, improving results, and making a real impact, we’d love to have you join us.

• Oversee business operations, ensuring effective execution of strategies and driving performance in alignment with company goals. Work to optimize processes, strengthen service delivery, and ensure consistent operational excellence across all teams.
• Lead initiatives that improve business performance, enhance customer experience, and support employee development through strong leadership, planning, and cross‑functional collaboration.
• Contribute to overall business success by identifying growth opportunities, implementing improvements, and fostering a culture of accountability, continuous improvement, and high performance alongside colleagues.

• Best salary in the market.
• Transportation provided.
• Medical and social insurance.
• Location in New Cairo.
• International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.

• English language proficiency: C1 (Advanced) level.
• Strong communication and interpersonal skills, with the ability to lead teams, influence stakeholders, and communicate effectively across all levels of the organization.
• Strong analytical mindset with attention to detail and a focus on performance, efficiency, and continuous business improvement.
• Solid MS Office knowledge.
• University or college diploma or equivalent degree (Business Administration, Management, Economics, or similar fields).
• Minimum 1 year of experience in a business operations, management, team leadership, or similar role within a large, dynamic organization (preferably in a contact centre or service environment).
• Strong understanding of business performance management, operational KPIs, and process optimisation principles.
• Experience in leading teams, managing projects, or driving operational initiatives is advantageous.
• Familiarity with reporting tools, KPIs, dashboards, and performance tracking is an asset.
• Experience handling structured data, reports, budgets, and formal business documentation.
• Previous experience with business management systems, workforce tools, or operational platforms is advantageous.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.