Technical Account Manager - French​/German Speaking

We are looking for a Technical Account Manager to join our team on a full‑time basis in Egypt.

• Work with customers who subscribe to Commvault’s Customer Success ESP Program, aligning with them to provide strategic and tactical mentorship and assist with technical issues.
• Provide deep technical knowledge to ESP Customers, offering tactical and strategic guidance, connecting with Commvault Sales teams, sharing customer sentiment, and providing insights regarding their customers.
• Partner with the SAM to provide support and give tactical and strategic mentorship within each customer’s sustained Commvault environment.
• Act as a liaison between customer, Customer Support, Product Management, and Development, focusing on customer, site architecture, business objectives, and requirements to be refreshed every 90 days.
• Provide enhancements and quality support to the ESP customer by working with Commvault Account Management and Customer Support Team.

• Advance and handle customer‑raised support issues to the Commvault ESP SAM Team.
• Coordinate monthly or as required, scheduled on‑site meetings with customers to update them on new technologies, best approaches, guidelines, or knowledge transfer sessions.
• Provide senior‑level Commvault technical assistance in identifying programmatic, configuration, or use‑case scenarios that negatively impact the aggregate success of the Commvault deployment and drive support call volumes.
• Use in‑depth knowledge of customer environments to find opportunities within accounts and communicate these opportunities to the Commvault Account Team.
• Work as part of the ESP Team to lead customer relationships and develop rapport.

• Must be fluent in English (written and verbal) at a professional level, with additional proficiency in German or French (written and verbal).
• Proven technical background and analytical skills.
• Strong written and oral communication skills.
• Strong organisational skills with an ability to handle challenging client demands.
• Flexibility to work in a fast‑paced and demanding work environment.
• Ability to convey technical information to business‑centric audiences.
• Strong practical knowledge across a broad spectrum of Information Technology, including EMC hardware platforms, WAN technology, Windows OS, Cloud Storage, SAN, Tape Libraries, Exchange Enterprise Application, Virtualization, and Clustering.
• Working knowledge of disaster recovery and design capabilities.
• Solid understanding of backup and recovery products (Commvault, Veritas NBU, CA, etc.).

• We offer an attractive compensation and benefits package.
• Employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing, including Commvault Certifications.
• Good company environment to work with top talent.
• An all‑embracing company culture and opportunities to join Employee Resource Groups.

Comm Vault is an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status, and we will not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Comm Vault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Comm Vault, please email  For any inquiries not related to an accommodation, please email w