Regional Administrative Coordinator - Calabasas

Regional Administrative Coordinator - Calabasas

About First Steps

The First Steps Team is inspired by the belief that every child deserves the opportunity to achieve their fullest potential. To that end, our mission is twofold: to provide the best evidence-based, behavior analytic treatment to our children diagnosed with autism and related learning differences, and to offer a positive, collaborative, and dynamic work experience for our team. We are steadfastly committed to ongoing training and mentorship of our employees, always motivated to support the next generation of clinical leaders in our field and  greatest reward is witnessing the rapid and joyful learning of our little ones and knowing that together, we are creating more happy days for the kids and families we serve.

Impact

The ideal First Steps Regional Administrative Coordinator (RAC) can be described as an amazing people-person who is always welcoming and knowledgeable and capable of connecting our team members, our clients, and our visitors to the resources, people, and information they need. This individual understands systems and the importance of creating, communicating, and managing simple processes essential to operational success. In essence, our RAC ensures that our Center is a warm, kid-friendly, organized, chaos-free place of learning and connection - a place everyone loves to visit.

Overview of Regional Scheduling Coordinator Position:

As our Regional Administrative Coordinator you will significantly contribute to the organization and management of our Redondo Beach Center where our little ones meet with their clinical team to learn and socialize. As such, you are critical to ensuring the Center runs seamlessly and that both our kids and your fellow First Steps team members have what they need to be successful.

In this role, you will have the opportunity to regularly interact with and learn from our young clients, their caregivers, and both our clinical and administrative staff as the "connector" for all parties.

Core Responsibilities of our Regional Administrative Coordinator:

• Management of our Center including but not limited to:
  • Greeting & sign-in/out of all visitors and staff entering and exiting the Center
  • Answering and management of all incoming calls, voicemails, faxes
  • Inventory ordering and management per operation budget
  • Coordinating with our Technology & Facilities Manager for equipment and facilities related needs/repairs
  • Creating and maintaining optimal work and learning areas for both our team and our clients
  • Creating and maintaining dynamic team and event bulletins posted in our break room and electronically via Microsoft Teams & Share Point
• Support of Client and Staff Scheduling including but not limited to:
  • Utilizing our scheduling software to assist our Regional Scheduling Coordinators when changes arise or when they are out of the office
  • Scheduling / room assignments for clinical activities planned in the Center
  • Creating all new hire training appointments in our scheduling system
  • Confirming treatment session availability for our clinical team members
• Assisting with Client Support Needs including but not limited to:
  • Anticipating and providing non-clinical support as needed/requested during Center-based service periods
  • Assisting with new client / caregiver tours of our Center
  • Assisting with the non-clinical aspects of our First Steps for Friends Summer-Intensive program and related Center events
• Resource & Culture Ambassado r including but not limited to:
  • Assisting with event planning and execution
  • Managing our clinical instructors' office tasks and attendance
  • Assisting team members with administrative processes/procedures
  • Managing time-off requests
  • Managing birthday and celebratory announcements
  • Providing our new hires training and Center orientation

First Steps on Diversity & Equity

We are an equal opportunity employer which means that we value diversity, equity, and inclusivity in all aspects of our work - in our service delivery with our clients, in collaboration with families and communities, and in our organizational culture and practices with our staff. We strive to serve a diverse population of children and their families…