Operations Manager

Company and Vision

Planet Art's vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of life events.

The company's brands include the popular Free Prints and Free Prints Photobooks apps and the industry leading Simplyto Impress card and stationery site, as well as Personal Creations, Cafe Press and  Visit  to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego, CA, Woodridge, IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

We are seeking a strategic, analytical, and execution-oriented Operations Manager to help lead our global vendor network, optimize fulfillment capacity, and drive operational efficiency across our make-on-demand business. This role is ideal for a critical thinker who can balance customer expectations with practical execution, ensuring our vendor operations can scale with business growth while maintaining high service levels and cost efficiency.

The Operations Manager will play a key role in shaping and improving end-to-end operational processes, including vendor management, capacity planning, performance monitoring, and continuous improvement initiatives. This individual must be comfortable working with complex global partnerships, leveraging data to guide decision-making, and collaborating cross-functionally to ensure operations remain aligned with evolving business priorities.

PLEASE NOTE:

Candidates must be local to or willing to relocate to the Calabasas area as we operate on a hybrid work model (3 days onsite, 2 remote)

• Manage day-to-day global vendor operations across multiple sites, apps, and production partners.
• Partner closely with vendors to ensure performance consistently meets service, quality, and delivery expectations.
• Collaborate with internal and external stakeholders to ensure operational workflows support changing business demands and customer needs.
• Build and maintain strong vendor relationships through regular business reviews, weekly meetings, and ongoing communication around new initiatives, operational updates, and recurring issues.
• Monitor vendor capacity and performance to proactively identify risks, resolve issues, and support business continuity.
• Lead data-driven efforts to improve reporting, streamline processes, and enhance issue identification and resolution.
• Analyze operational metrics and trends to uncover opportunities for efficiency, quality improvement, and cost savings.
• Present key updates, business challenges, and operational accomplishments to leadership and executive stakeholders.
• Support cross-functional initiatives and special projects aimed at improving scalability, customer experience, and operational performance.
• Drive continuous improvement across vendor operations, fulfillment processes, and internal workflows.

• Bachelor's degree in Supply Chain Management, Operations, Business Administration, or a related field.
• 5+ years of progressive experience in operations, supply chain, vendor management, or a related function, preferably within manufacturing, e-commerce, consumer products, or fulfillment-driven environments.
• Proven experience managing global vendor relationships and supporting complex operational processes.
• Strong analytical skills with hands-on experience tracking and improving key performance metrics such as On-Time Delivery (OTD), reprints, refunds,…