Head of Customer Experience & AI Automation
Job in
Calabasas, Los Angeles County, California, 91302, USA
Listed on 2026-08-24
Listing for:
True-Classic
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
True Classic is seeking an Associate Director, Customer Experience to own the complete customer journey across Shopify (DTC), Tik Tok Shop, Amazon, wholesale, and retail. The role focuses on rapid, warm, and accurate responses, maintaining a Ritz-Carlton level of service while applying AI-native automation to resolve issues faster.
You will lead a cross-channel CX function, set standards, and scale operations globally with an emphasis on personal, high-quality interactions that drive loyalty and
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