Manager, AI Revenue Operations

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Live events are fun.

Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family-and they drive real business impact.

Companies spend more than $600 billion each year on client entertainment. Ticket Manager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality-while maintaining compliance, control, and visibility across the organization.

Built at the intersection of live events, technology, and enterprise operations, Ticket Manager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences.

Ticket Manager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR.

We're also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers.

Why Work at Ticket Manager

At Ticket Manager, you'll help build technology that brings people together through live experiences-while solving complex, real-world problems for the world's best companies. We're a fast-growing, profitable company that values ownership, collaboration, and excellence, and we're building a team that's passionate about making work impactful and fun.

If you're excited about live events, cutting-edge technology, and doing work that truly matters, you'll feel right at home here.

The Role

We are seeking an AI Revenue Operations Manager (Strategy & Innovation) to help architect and scale the next evolution of Ticket Manager's go-to-market engine.

This role sits at the intersection of strategy, systems, and AI innovation, responsible for aligning Sales, Marketing, and Customer Success while embedding automation and intelligence across the revenue lifecycle.

You will act as both a strategic operator and builder-owning processes, data, and technology that drive predictable revenue growth, while identifying and deploying AI solutions that unlock efficiency and competitive advantage.

This is a high-impact role influencing executive decision-making and directly shaping how Ticket Manager scales.

Responsibilities:

• Revenue Strategy & GTM Alignment
  • Partner with leadership to define and execute revenue strategies across Sales, Marketing, and Customer Success
  • Align funnel definitions, KPIs, and forecasting models to ensure consistency and visibility across all revenue teams
  • Translate business goals into scalable operational plans, workflows, and dashboards
  • Drive cross-functional alignment to eliminate silos and improve pipeline efficiency
• AI Strategy & Innovation
  • Identify, evaluate, and implement AI use cases across the GTM funnel (lead scoring, personalization, forecasting, automation)
  • Build and deploy AI-driven workflows leveraging CRM automation, enrichment platforms, and LLM-based solutions
  • Partner with Product, Engineering, and Marketing to integrate AI into customer-facing and internal systems
  • Continuously test, iterate, and optimize AI-driven solutions to improve performance and ROI
• Systems, Data & Automation
  • Own and optimize the GTM tech stack (CRM, marketing automation, enrichment, analytics tools)
  • Ensure data integrity, governance, and a single source of truth across all systems
  • Design and implement scalable workflows to reduce manual work and increase productivity
  • Evaluate and integrate new tools to enhance automation and operational efficiency
• Analytics, Reporting & Insights
  • Build and maintain dashboards tracking pipeline health, conversion rates, ARR, and campaign performance
  • Analyze funnel performance to identify opportunities for growth and optimization
  • Deliver actionable insights to leadership to inform strategic decision-making
  • Develop forecasting models and scenario planning frameworks
• Process Optimization & Execution
  • Map, audit, and continuously improve end-to-end revenue processes
  • Standardize workflows across teams to drive consistency and scalability
  • Lead cross-functional initiatives to improve conversion rates and reduce friction in the customer journey
  • Establish and maintain operational best practices and documentation

Desired Skills and Experience:

• Bachelor's Degree Required
• 5-8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or similar roles within B2B SaaS or high-growth technology environments
• Proven track record of…