Field Operations Technician I​/II ​/ Las Virgenes MWD

Field Operations Technician I/II / Las Virgenes MWD

Salary Range: $61,647.25 - $93,652.83 / Annually

Under the general supervision of the Customer Service Operations Supervisor or Customer Service Programs Supervisor, a Field Operations Technician I, II performs a variety of technical field work in support of potable and recycled water services, such as conducting electronic and physical water meter readings and reporting, investigating and resolving a variety of customer requests and urgent issues, performing mechanical work installing, repairing, testing, and calibrating related equipment, and other duties in support of the delivery of potable and recycled water services.

This is a flexibly staffed series and employees typically enter at the Field Operations Technician I level. A Field Operations Technician I performs routine tasks and many of the duties required of a Field Operations Technician II but is not expected to perform at the same skill level. A Field Operations Technician I exercises less independent judgment and discretion and has a narrower scope of responsibility.

Upon meeting the performance standards of the higher level as designated by the division and certification requirements, an employee is promoted to the II level. The II level is the fully experienced, journey level class. If an employee enters the series at the II level, the employee must have the required certification, closely related experience and meet the division’s competency standards.

Field Operations Technicians may be required to work during after-hour, on-call periods and and during other unusual or emergency situations and may be assigned to off-shift responsibility for water distribution. When assigned to off-shift responsibility for water distribution, Field Operations Technicians respond to SCADA computer alarms, customer calls for service, and customer turn-off/on service.

Reads, records, and reports potable and recycled water meter readings, cleans face of meters and clears meter boxes and areas around the meter boxes so that meter can be read.

Generates and reviews computer reports to identify unusual usage; based on report results, determines need for confirmation of specific reads; rereads meters indicated to be reading too high or too low on computer summaries; rereads meters on which customer concerns have been received; investigates potential causes for unusual readings and documents findings.

Accesses computer programs for records regarding customer accounts and meter information; researches customer accounts and meter records for information and data. Maintains records on meter history, repairs and maintenance. Utilizes and maintains documentation and systems used in the performance of duties including maps, drawings, prints, schematics, operational and compliance records, work orders, procurement documents, geographical information systems (GIS), global positioning systems (GPS), and other systems and tools.

Responds to customer service calls for a variety of requests, questions, and concerns such as requests to turn on/off service and questions/concerns regarding high water use, leaks, no water, water pressure, billing, and other issues; confers with customer to determine full extent and nature of problem; investigates presence and probable causes of difficulties; advises customer of findings and possible remedies; records and reports findings for customer records.

Conducts preliminary investigations of water quality complaints; informs customer of findings; prepares report and refers, as necessary, to appropriate District personnel for further investigation.

Investigates high and low pressure difficulties; reads District maps and schematics to assess potential causes; reports findings to appropriate District staff and may assist with activities for remediation; advises customer of findings; explains District course of action or reasons that pressure problems cannot be remedied.

Performs maintenance and repairs to a variety of equipment including meters and meter boxes, automatic meter reading (AMR) and advanced metering infrastructure (AMI) equipment, pressure regulators, vaults and other water…