Front Registration Clerk

Front Registration Clerk

Position Overview:

Responsible for greeting incoming patients, distributing paperwork, entering pertinent information—including insurance and demographics—and handling the processing of insurance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Registration clerks must make independent decisions on a daily basis, collaborate with administrators, support personnel, management, and clients, and prioritize tasks. They should be able to multitask, perform basic mathematics and payment processing, and pay close attention to detail. Computer experience, fast and accurate typing skills, and outstanding customer service skills are necessary. Remaining calm and professional in emergency situations is required.

Understanding medical terminology and standard insurance forms is essential.

• Follow CRMC policies and departmental policies and procedures, be accountable for assigned duties, maintain confidentiality of patient and personnel information, and understand the Patient’s Bill of Rights.
• Communicate effectively both orally and in writing, recognize problems, and seek assistance.
• Accept direction from supervisor with a positive attitude.
• Participate in required hospital-wide training events and departmental meetings.
• Contribute to the success of the organization by participating in councils, task forces, and committees as needed.
• Strive for excellence in every task to ensure quality of work.
• Handle inquiries and patient intake.
• Maintain updated facility services information.
• Ensure all paperwork is properly filled out and input into the system.
• Enter and verify that patient demographics and billing information are correctly entered and verified at time of check-in.
• Direct patients to relevant areas of the building.
• Answer phones and greet visitors.
• Obtain signed statements.
• Record payments.
• Perform insurance data entry.
• Contact nurses and doctors about surgeries and meetings.
• Maintain medical records of patients in an organized manner.
• Ensure patients comply with hospital policies and procedures.
• Collate and distribute mail.
• Prepare communications such as memos, emails, reports, and other correspondence.
• Create and maintain filing systems, both electronic and physical.

The physical demands include occasional standing, walking, sitting, using hands to handle objects, reaching with arms, balancing, stooping, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 25 pounds. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

High School Diploma or equivalent is required. 1–3 years of experience is preferred.

Exposure to weather conditions that may prevail at the time and moderate noise levels. Reasonable accommodations may be made for individuals with disabilities.

This job description does not state or imply that these are the only activities to be performed by the team member holding this position. Staff is required to follow other job-related instructions and perform other responsibilities as requested by management.

Equal Employment Opportunity and E-Verify:

Caldwell Regional Medical Center (CRMC) is an equal opportunity employer. CRMC participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. In compliance with the Americans with Disabilities Act and ADAAA, CRMC is committed to providing accessibility to employment opportunities for people with disabilities. For accommodation requests, please call  or email

Position Type:
Full Time
Shift: Day

Contact:
Jennifer McGuire – Human Resources
Email: