Assistant Manager

Job Details

• Location:
  
  001 - Bluebird Truck Wash - Caldwell,
• Salary Range: $19.00 - $22.00 Hourly
• Travel Percentage:
  None
• Job Category:
  Automotive

Are you the kind of person who leads by rolling up your sleeves, not by sitting behind a desk? At Bluebird, we are growing and our values guide us:
Pursue Excellence, Serve with Humility, Be Accountable, Deliver Smiles. We hire, train and promote by these values.

The Assistant Manager is a hands‑on working leader responsible for supporting the General Manager in daily operations. This position is primarily operational and field‑based.

• Spend majority of each shift working alongside the team in truck wash operations.
• Scrub, prep, pressure wash, and clean trucks according to company standards.
• Assist with vehicle flow, loading, directing, and staging to support efficient throughput.
• Jump into operational roles as needed, including prep, pressure washing, tunnel support, and customer‑facing duties.
• Monitor daily production, wash quality, traffic stacking, and site flow.
• Help maintain all operational areas clean, organized, safe, and ready for use.
• Verify that opening, shift, and closing procedures are completed accurately and consistently.
• Conduct routine walk‑arounds and inspect equipment.
• Submit maintenance issues and work orders, follow up on repairs.

• Lead the store under the direction of the General Manager.
• Execute general manager’s priorities and ensure procedures are followed.
• Provide floor leadership, set pace, maintain urgency, and reinforce accountability.
• Assign daily roles, rotate staff to maintain quality and engagement.
• Approve and stagger breaks and lunches to ensure coverage.
• Step in to lead the site when the General Manager is off‑site or unavailable.
• Reinforce standards related to attendance, punctuality, uniforms, conduct, safety, and performance.

• Coach supervisors and team members with feedback and daily support.
• Train employees on wash quality, scrubbing technique, pressure washing, safety, and customer service.
• Support weekly check‑ins with supervisors and development conversations with front‑line employees.
• Assist with performance reviews, follow‑up conversations, and corrective action documentation.
• Conduct or support team huddles and brief meetings.
• Help support employee accountability, morale, and consistency.

• Support daily sales execution and reinforce sales goals.
• Train and coach employees on vehicle qualification, upselling, memberships, and customer interaction.
• Track employee sales activity and coach underperformance while recognizing strong results.
• Communicate incentive programs, goals, and progress.
• Interact with customers, assist in resolving complaints.
• Approve re‑washes, refunds, or upgrades within established authority.
• Maintain visible leadership during peak customer hours.

• Monitor chemical, supply, and consumable inventory levels and assist with counts and replenishment.
• Participate in KPI discussions and operational reviews with the General Manager.
• Complete daily shift reports, notes, and documentation related to site performance.

• Prior supervisory or leadership experience preferred.
• Experience in truck wash, car wash, automotive service, detailing, general labor, or other fast‑paced operational environments preferred.
• Ability to lead employees while actively working alongside them.
• Strong work ethic and willingness to perform physical labor for majority of shift.
• Ability to communicate clearly, enforce standards, and follow direction from the General Manager.
• Basic understanding of customer service, team leadership, and operational accountability.
• Ability to adapt quickly and step into different roles based on business needs.

• Lead by example and maintain strong on‑floor presence.
• Manage multiple priorities in fast‑paced environment.
• Strong observational skills related to wash quality, safety, and employee performance.
• Provide coaching, direction, and corrective feedback professionally.
• Dependable…