Member Services- PT weekend

Job Details

Location:

Caldwell,
Position Type:
Part Time
Job Shift: Weekend

The Member Services Representative (MSR) is the first point of contact for members and guests. This position provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR ensures a positive member experience through friendly, professional interactions, prompt support, and a strong understanding of club culture, policies, and procedures.

• Greet members, prospective members, and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations, and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.

• Perform assigned cleaning duties throughout the shift to maintain cleanliness and neatness of the club.
• Help maintain the cleanliness of restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional, and positive attitude with a strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required time frames.
• Obtain Tanning Certification within company required time frames.
• MSRs must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E-Verify.
• This position requires the employee to work on-site.

• High school diploma or equivalent preferred.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Environment:
Indoor environment with exposure to noise, dust, cleaning chemicals, and gym equipment.

• Prolonged periods of standing and walking.
• Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting (up to 50 lbs.) may be required.
• Ability to perform CPR and operate equipment as needed.
• Verbal communication in person or on the phone to exchange information.

Normal vision and hearing, with or without correction.

Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Note:

We participate in E-Verify for all Utah locations. E-Verify Participation Poster: https://(Use the "Apply for this Job" box below). E-Verify Right to Work Poster: https://.pdf