Title Customer Service Representative

Position Overview

In this role, you’ll handle inbound and outbound customer communication, schedule service appointments, and coordinate closely with field teams to ensure a seamless customer experience. This position is ideal for someone who is organized, professional, and thrives in a fast‑paced environment.

• Respond to customer inquiries via phone and email in a friendly, professional manner
• Schedule service calls and appointments for HVAC, electrical, and plumbing services
• Ensure field teams have full, efficient schedules
• Make outbound calls to follow up on inquiries, service requests, and bookings
• Confirm appointments and adjust schedules as needed
• Enter and update customer information accurately in the CRM system
• Monitor job status and coordinate with field staff to ensure timely service delivery
• Provide customers with clear information regarding service options, availability, and pricing
• Manage a high volume of inbound and outbound calls while maintaining quality service
• Communicate promotions, discounts, and available services to customers
• Work closely with the scheduling team to minimize downtime and maximize efficiency

• 1–2 years of customer service experience (HVAC or home services experience preferred)
• Excellent verbal and written communication skills
• Strong organizational and time‑management abilities
• Ability to multitask and prioritize in a fast‑paced environment
• Comfortable handling high call volumes
• Proficiency with CRM systems and basic computer applications
• Positive attitude with a strong commitment to customer satisfaction
• Willingness to learn and adapt to new systems and procedures
• Team‑oriented mindset

• $18–$23/hour + performance bonuses
• Company‑provided vehicle
• Company‑provided uniforms
• Paid vacation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid training and certifications

• Stable, full‑time employment with growth opportunities
• Supportive, team‑focused work environment
• Ongoing training and development
• Opportunity to make a real impact on customer experience
• Be part of a company that truly values its people

We're an equal opportunity employer, embracing diversity and ensuring equal opportunities for all qualified applicants. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.