Member Services Rep Part Time Weekend Afternoon

Position

Member Services Rep
- Part Time
- Weekend/Afternoon

As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience. Bilingual English/Spanish applicants are encouraged.

The Member Services Representative is the first point of contact for members and guests, handling membership inquiries and transactions while maintaining a clean, comfortable, and friendly environment.

• Customer Service
  • Greet members, prospective members, and guests in a friendly, professional manner.
  • Provide outstanding customer service and respond to questions promptly and courteously.
  • Assist members with account inquiries, changes, and billing questions.
• Sales & Membership Support
  • Provide information about Planet Fitness memberships and amenities.
  • Assist potential members with tours and sign‑ups.
  • Promote and explain current membership specials and upgrades (e.g., Black Card).
  • Meet or exceed membership and customer service goals.
• Front Desk Operations
  • Check members into the system using the club’s POS system.
  • Answer phones professionally and efficiently.
  • Process new memberships, cancellations, and payments accurately.
  • Follow opening and closing procedures as assigned.
  • Respond promptly to member questions and inform management of any issues.
• Cleanliness & Maintenance
  • Perform assigned cleaning duties throughout the shift.
  • Maintain cleanliness of the facility, including restrooms, locker rooms, and workout areas.
  • Ensure weights are returned to the appropriate rack area.
  • Walk the floor regularly to keep the club clean, organized, and safe.
  • Refill cleaning stations and supplies as needed.

• Required
  • Must be 18 years of age or older.
  • Must be able to work onsite (this is not a remote position).
  • Upbeat, professional, and positive attitude with a strong work ethic.
  • Reliable, punctual, and dependable.
  • Professional, respectful, and solutions‑oriented in member and employee interactions.
  • Committed to cleanliness and creating a positive member experience.
  • Ability to learn and apply company cleaning practices, policies, and procedures.
  • Ability to read and follow verbal and written instructions.
  • Obtain and maintain CPR/AED certification within required time frames.
  • Obtain tanning certification within company required time frames.
  • Must submit to a National Sex Offender Registry search.
  • All overnight positions must submit to a 7‑year background check.
  • All Utah locations must participate in E‑Verify.
  • This position requires on‑site work.
• Preferred
  • High school diploma or equivalent.
  • Prior experience in a club fitness setting.
  • Basic understanding of cleaning chemicals and safety standards.

Indoor environment with exposure to noise, dust, cleaning chemicals, and gym equipment.

Role requires prolonged periods of standing and walking with frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting (up to 50 lbs). The candidate must be able to perform CPR and operate equipment as needed.

Normal vision and hearing are required, with or without correction.

Reasonable ADA accommodations may be made to enable individuals with disabilities to perform essential functions.

• Medical, Dental, Vision Insurance
• Paid Time Off (PTO)
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Note:

We participate in E‑Verify for all Utah locations.

E‑Verify Participation Poster: https://(Use the "Apply for this Job" box below)./

E‑Verify Right to Work Poster: https:// .pdf