Customer Service Representative

Your Job

Molex is seeking a Customer Service Representative to act as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.

At Molex, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.

We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offers an opportunity to make a meaningful impact as part of the Molex organization.

• Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
• Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
• Answer inquiries regarding product specifications, lead times, and order status via phone or email.
• Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
• Maintain accurate, up-to-date customer records, notes, and interaction logs.
• Office Administration

• Customer service experience in a manufacturing, distribution, or B2B environment.
• Experience using ERP systems (e.g., SAP, Oracle)

• Associate's or Bachelor's degree in business or a related field

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please  for additional information. (For Illinois E-Verify information , aqui, or tu).