Operations Support Specialist, Customer Service​/HelpDesk

USA: | Administrative Asst | Part Time Insurance and Retirement Eligible

18.62 - 21.90 USD per hour

Posted 9 days ago | Apply before August 4, 2026

NOTICE: This position is not covered by Social Security. Instead, SWDH employees benefit from a mandatory 401(a) retirement plan with fixed employee and employer contributions.

Are you looking for an opportunity to serve the communities of Adams, Washington, Payette, Gem, Canyon, and Owyhee counties? Do you crave a job where your work truly matters? Southwest District Health (SWDH) is recruiting for a part-time Office Specialist II (Operations Support Specialist) to join the dedicated group of public health professionals in the Division of District Operations.

Looking for a flexible part-time opportunity? This benefit‑eligible position is scheduled for approximately 20 hours per week. Enjoy flexibility in your daily schedule while maintaining a consistent on‑site presence Monday through Friday.

If you crave team‑oriented work, purpose, and work/life balance, you’ll love it here. We’re shaking up the stereotype that government work is dull. At SWDH, we’re disruptors and innovators, all passionately sharing the same vision: making Southwest Idaho the best place to live, work, and play. We foster a positive, inclusive workplace where everyone can thrive.

Our Vision, Mission & Values

• Vision: A Healthier Southwest Idaho
• Mission: To promote the health and wellness of those who live, work, and play in Southwest Idaho
• Values: Accountability, customer-focused, and teamwork influence the work we do and the difference we hope to make

As an Operations Support Specialist and public health employee, you will play an active role in improving the health and wellness of your community and play a key role in keeping District Operations running smoothly. You will support the purchasing, receiving, and distribution of supplies, equipment, materials, and services; coordinate fleet vehicle activities; and provide friendly, responsive customer service to staff and community members.

This position also manages incoming and outgoing mail and shipping activities, coordinates daily bank deposits, and ensures materials and information reach the appropriate staff. Through strong organization, attention to detail, and a customer‑focused approach, you will help support the day‑to‑day operations that make our work possible.

• Part‑time Medical, Dental, and Vision benefits (Employee‑only
  PPO coverage at $163.52
  /month for medical/vision and $13.78/month for dental; options for family members.
  
  The High Deductible Health Plan costs $36.50/month for employee‑only; options for family members.
• Generous Paid Time Off (
  11 paid holidays
  , vacation, and sick leave starting immediately. (Holiday pay and accruals are prorated based on hours worked.)
• Mandatory 401(a) retirement program with 12.4% combined contributions
• Flexible and family‑supported policies, including 8 weeks paid parental leave
• Bring your canine friend to work on Fridays
• In‑house fitness room and outdoor walking path
• Easy commute with reverse traffic flow from Boise to Caldwell

Our generous benefits package significantly increases your total compensation. For a part‑time Operations Support Specialist, the base pay range of $18.62 - $21.90/hour grows to an estimated total compensation value of $28.96 - $32.96/hour when benefits are included, showcasing our commitment to your well‑being and professional growth.

Typical Duties:

Candidates must be able to complete the essential job functions with or without reasonable accommodation and meet all the mandatory qualifications of the position.

• Serve as the primary point of contact for the public, staff, healthcare partners, and community stakeholders by professionally answering, screening, and directing incoming calls and inquiries.
• Coordinate incoming and outgoing mail operations, including sorting, distributing, preparing mailings, maintaining postage equipment, and ensuring timely delivery and pickup.
• Provide exceptional customer service by responding to requests for information regarding Southwest District Health programs, services, facility locations, and departmental contacts.
• Facilitate…