Member Services Rep AfternoonEvening

Position Summary

Member Services Rep – Full Time – Afternoon/Evening. FLSA Status:
Hourly Non‑Exempt.

Reports to:

Club Manager / Assistant Club Manager.

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign‑ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform the Assistant Manager or General Manager if any issues arise.

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to the appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

• Minimum age of 18 years or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional and positive attitude with a strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions‑oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED certification within required time frames.
• Obtain Tanning certification within company‑required time frames.
• Submit to a National Sex Offender Registry search; satisfactory background check is required.

• High school diploma or equivalent.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

Indoor environment with exposure to noise, dust, cleaning chemicals and gym equipment. The role requires prolonged periods of standing and walking; frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, and communicate verbally in person or on the phone.

Vision and hearing:
Normal vision and hearing, with or without correction.

Reasonable ADA accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

We participate in E‑Verify for all Utah locations.