Student Success Coach

Salary $40,897.00 - $47,713.00 Annually

Focuses on identification and retention of students at risk of leaving the institution. Responsibilities include monitoring Early Alerts and other institutional early warning signs and meeting with students identified as "at-risk".

Provide proactive and individualized success coaching to a caseload. Help embed effective appreciative advising processes to reach at-risk students who could benefit most from additional support. Identify students who are at risk of leaving the college prematurely (i.e. prior to completion of stated goals), and provide proactive outreach by connecting students to intentional interventions and student support activities. Provide a seminal role in the ongoing development and maintenance of the Academic Early Alert program, technologies and retention efforts.

Provide timely feedback to identified students about their academic status. In collaboration with Faculty and Student Services staff, assess primary and secondary challenges of identified at-risk students. Identify institutional and community-based resources available for students and refer as appropriate. Referrals may include, but are not limited to, Academic Support, Accessibility Services, Career Counseling, and/or community resources. Maintain an active case-load and keep appropriate documentation of interventions and outcomes for identified at-risk students.

In collaboration with faculty and Student Services staff, develop an Academic Improvement Plan (AIP) for each identified at-risk student. Interface with instructional program faculty and staff regularly to effectively communicate support services available to student s and become better connected to resources and program requirements and expectations. Provide targeted academic advising, as appropriate, for identified students. Maintain familiarity with both college transfer and technical program requirements.

Evaluate transcripts and degree audits to facilitate advising and maintain up-to-date reference documents such as catalogs and websites. Deliver, or assist in the delivery of, Student Success courses; present student workshops. Participate in regular departmental consultations, meetings, and other professional development activities. Model legal and ethical practices and guidelines as related to academic advising and/or counseling; adhere to FERPA guidelines, especially in regard to ethical standards, record keeping, and confidentiality.

Participate in professional development activities and required employee training.

Serve on institutional and community committees as assigned. Assist in all areas of Student Services when needed. Perform other duties as assigned This position description covers the most essential functions and duties associated with this position. The President or appropriate supervisory personnel may assign additional duties. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title with or without notice.

Community College philosophy.

The mission, goals and objectives of CCC&TI.

Principles and techniques of Success Coaching.

College admissions and retention techniques and procedures.

Customer relationship management tools.

Principles and procedures of record keeping.

Comprehensive Articulation Agreement for public and private institutions.

Basic letter writing and basic report preparation.

Safe work practices and procedures.

Operational characteristics of equipment and tools used in the area of work assigned.

English usage, spelling, grammar and punctuation.

Modern office procedures, methods and computer equipment.

Current trends, research and development in the area of assignment.

Pertinent federal, state and local laws, codes and regulations.

Plan, organize, and coordinate workflows.

Maintain and update computer records, files and other documents.

Compile information, prepare computer-generated reports and analyze data.

Communicate clearly and concisely, both orally and in writing.

Work cooperatively and collaboratively with other departments.

Provide a friendly and welcoming environment.

Establish and maintain cooperative working relationships with those contacted in the course of work.

The employee should have the ability to effectively handle a work environment and conditions which involve an office workspace,…