Mortgage Loan Officer

Department: Mortgage Services Department

Reports To: Mortgage Services Production Manager

Classification: Non-Exempt and commission

Meets all of our members' financial needs by providing unsurpassed service. Originates and processes mortgage loans, understands member's needs and appropriately suggests products or services. Cultivates strong relationships outside of the Credit Union, building loyalty with members and the real estate community.

• 50% Interviews mortgage loan applicants in person or by telephone and explains loan options, rates, terms and collateral requirements. Inputs loan applications into the computer and provides initial loan disclosures. Maintains member records and prepares files/member documents with the highest level of confidentiality and accuracy. Consistently communicates with members, realtors and support staff regularly on all loans files when applicable.
• 15% Willingly and actively returns calls to members. Calls include mortgage transfer calls from Member Contact Center, internal branch referrals, and all other call leads as assigned.
• 10% Promptly responds to members' requests, questions, and concerns by finding the appropriate solution. Assists members as quickly as possible and assists walk-in members whenever possible.
• 10% Makes weekly realtor contacts (in-person and phone contact) to promote future business and external referrals to the Credit Union to include phone calls, in-person meetings, office presentations and realtor networking events.
• 5% Promotes a culture of deepening participation by effectively and actively cross selling Credit Union products and services to meet each member's needs as discovered on member's credit report or interview with member.
• 5% Collaborates and assists with other departments/branches to maintain unsurpassed service across all areas of the Credit Union. Cultivates a team environment at all times.
• 5% Proactively performs other duties as needed or assigned. Assists with Home Equity loans and lines and branch team members as needed.

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal
  
  Skills:
  
  Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Other
  
  Skills:
  
  Good communication and listening skills; able to operate a 10-key calculator and computer skills.
• Physical Requirements: Some lifting required (up to 30 pounds), continuous sitting, occasional standing and occasional walking. Finger dexterity while using computer. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
• Work Environment: Normal workday with occasional overtime. Exposed to potentially hazardous conditions, i.e., robbery.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call  or email careers.