Financial Services Representative; Bilingual

Job Title

Financial Services Representative (Bilingual)

Support branch operations by delivering outstanding customer service, processing loan applications, and building strong client relationships.

• Guide customers toward upward credit mobility through sound financial choices.
• Provide top‑tier customer service, addressing customers’ questions, concerns, and product inquiries.
• Process and prepare loan applications.
• Take and process payments.
• Prepare loan documents and execute loan closings on current renewal loans.
• Balance the assigned cash drawer daily.
• Prepare and complete the daily branch bank deposit, and transport money to and from the bank as needed.
• Maintain strong customer relationships and build community within the branch.
• Call approved and unmade applications to close loans daily.
• Help build tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days of the application date.
• Pay branch expenses as instructed by the Branch Manager.

• Basic computer skills.
• Valid driver’s license and reliable vehicle for transporting bank deposits and fulfilling job responsibilities.
• Self‑confidence and strong organizational skills.
• History of kindness, compassion, and willingness to help others.
• Ability to seek quality‑driven solutions and adapt to new ideas.
• Team player willingness to pitch in when needed and accept help.

• Frequently stationary with regular movement; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasional lifting up to 5lbs.; may exert up to 30lbs. of force.
• Regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines; requires professionalism, multitasking, adaptability, and collaboration.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.

• Hourly Pay: $17–$20.
• Health, dental, vision, and life insurance (full‑time team members).
• Paid holidays, vacation time, and a 401(k) plan with company match.
• Paid volunteer hours each year.
• Opportunity for advancement within the company.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

World Acceptance Corporation will also provide reasonable accommodations for qualified individuals with disabilities.