Deskside Technician; Senior; Lead

Overview

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Primary Duty – Senior Technical Lead, Multi-Program Direction, and Independent Judgment

The primary duty of this position is the independent application of advanced systems analysis techniques and highly specialized technical knowledge to serve as the senior technical lead for Tier II Deskside operations at the Pentagon. The candidate exercises significant discretion and independent judgment in directing four concurrent program areas (cyber vulnerability remediation, standalone patching, MFA security token inventory, and Joint Staff SIPRNet PKI Trusted Agent operations), in escalation handling for the most technically complex incidents, in workstation imaging and STIG validation, in 24x7x365 PFPA Pentagon Operations Center response posture, in CAPSTONE event technical leadership, and in technical mentorship and day-to-day direction of mid-level and senior deskside technicians — without continuous direct supervision on individual technical decisions.

Technical execution of the resulting decisions is incidental to and performed in furtherance of this primary analytical duty.

• Independently leads Tier II Deskside and Remote Support operations at the Pentagon for NIPRNet, SIPRNet, and higher classification networks; serves as the senior technical lead and primary escalation point for all complex hardware, software, and network connectivity incidents that exceed mid-level and senior-technician capability.
• Determines response posture for 24x7x365 dedicated deskside support at the PFPA Pentagon Operations Center and Pentagon Service Desk across all network classifications; independently manages 24x7 on-call capability for Hampton Roads during heightened operations, exercises, and CAPSTONE events (approximately two events of 3-5 days per month); exercises judgment in escalation decisions during periods without on-site Government supervision.
• Independently directs the cyber vulnerability remediation program across the endpoint fleet; analyzes prioritized vulnerability data and exercises specialized judgment in remediation prioritization; ensures a minimum of 15 of the most vulnerable computers per network per week are remediated, with 95% remediation accuracy reflecting accountability for the program-level analytical work performed; coordinates with J6 Cyber Security; produces the weekly Cyber Vulnerability Remediation Report with program-level analytical findings.
• Independently directs the standalone patching program for approximately 150 standalone (non-networked) computers; designs patching strategies, validates patch sequencing decisions, and exercises specialized judgment in rollback contingency planning; publishes the patching schedule and produces the monthly Standalone Patching Compliance Report.
• Independently directs the MFA physical security token program including 100 Yubi Key tokens; analyzes program-level requirements, ensures specialized user instruction on Government-approved MFA and 2FA physical security tokens, and produces the monthly MFA Security Token Inventory analysis on the first business day of each month.
• Independently directs the Joint Staff SIPRNet PKI Trusted Agent (TA) program for authentication credential issuance affecting classified-network access; exercises specialized program-level…