Retail Service Specialist

Job Overview

The Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. The position also assumes shift‑management responsibilities in the absence of the Assistant or Store Manager. Bilingual candidates are encouraged to apply.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom, including team member execution of customer service programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Ensure the telephone is answered according to company policy.
• Process all buy‑online/ship‑to‑store, hub‑to‑store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals.
• Handle special orders and outside purchases efficiently and in accordance with procedure using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently, issue refunds accurately, and stage returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks.
• Ensure team members adhere to posted schedules and obtain approval for changes or deviations, and clock in/out per company policy.
• Perform all store opening/closing duties, including day‑end procedures, verifying deposits, preparing bank deposits, ensuring security lights are on, locking doors, arming/disarming alarms, and securing delivery vehicles.
• All other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification (desired).
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• Ase certification (desired).
• Fluency in multiple languages;
  Spanish is highly desired.

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions.
• Medical, dental, and vision insurance from day one.
• Optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or any other protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 option, and provide your requested accommodation and position details.