Customer Engagement Representative

Overview

This role is in support of Cencora's distribution services in the US operating through our Amerisource Bergen business.

8am-5pm PDT

$20/hr-$24/hr (DOE)

• Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
• Answer incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
• Initiate proactive calls to established accounts to grow sales revenue and develop customer loyalty.
• Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
• Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
• Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
• Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
• Attend weekly sales meetings to stay informed on new products, changes within the industry, and changes within Animal Health.
• Process orders for assigned territory.
• Monitor backorder status for accounts.
• Gather information regarding assigned territory or accounts and share any necessary information with TM partner.
• Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information that might affect or benefit the account and the Company.
• Support general queue sales calls.

Associate’s degree in Veterinary Technology or bachelor’s degree in an animal health field or equivalent agricultural degree is preferred.

1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.

• Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
• Speaks effectively in individual or group situations, including appropriate nonverbal communications; selects the best method for presenting information.
• Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships and gains respect and loyalty.
• Demonstrates the ability to respond quickly to changes in day-to-day operations as it relates to department priorities.
• Develops self-directed work objectives and action plans; establishes realistic priorities, personal checkpoints, and performance indicators.
• Pursues commitments and action plans until the desired objective is achieved, striving to meet organizational and individual performance goals and expending extra effort when necessary.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to medical, dental, and vision care, we also provide a comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

We offer training programs, professional development resources, mentorship programs, employee resource groups, volunteer activities, and more.

$43,700 - $62,480* (National Average for this job. The actual range may vary by location.)

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call  or email  We will make accommodation determinations on a request‑by‑request basis.