Sales Account Specialist

We manufacture bathing products: showers and tubs built for safety, accessibility, and durability. We are family‑owned, based in Caldwell, , and built for the long haul.

We take the work seriously and treat each other the same way: do what you say, face problems head on, value every voice, and earn trust through action. It's a steady place with room to grow, and we invest in the people who invest back.

If that's the kind of team you're looking for, keep reading.

You’ll own a book of dealer accounts and become the person they call when something has to be right: an accurate quote, a clean order, a fast answer under pressure. You keep their business moving, coach them until they can handle the routine on their own, and rally the right internal people the moment an order goes sideways.

There's more to it than keeping the trains running. You’ll help grow revenue by working our Trade Pro dealers and turning portal leads into orders. This role rewards the person who is organized and dependable, and who also sees an opening and moves on it.

• You catch the incomplete order before it becomes a problem.
• You can juggle a dozen open threads and still close every one.
• You stay steady when a dealer doesn’t, and turn the call around.
• You see a broken process and want to fix it.

Own the dealer relationship. Be the daily point of contact for your assigned dealers by phone and email, covering quotes, pricing, specifications, order status, and account needs, and keeping every interaction sharp and responsive.

Protect order accuracy. Prepare and quality-check dealer and warranty orders, catch incomplete information before it becomes a delay, and consistently hit the department’s accuracy and turnaround targets.

Build dealer independence. Coach dealers on the Dealer Portal, quoting tools, and product resources, and lead the 30‑60‑90 day onboarding process so new dealers ramp quickly and confidently.

Drive growth. Engage Trade Pro dealers to grow revenue, and convert leads from the Bestbath customer portal into real orders.

Solve across teams. Coordinate with Sales, Engineering, Scheduling, Production, Shipping, Warranty, and Accounting to clear order issues, and surface the recurring problems worth fixing at the root.

Back up the team. Cover for other Sales Account Specialists during absences, and help sharpen the SOPs everyone works from.

This is a role you can grow into. What matters most is how you think and how you work, not the length of your résumé. If you’re organized, dependable, and good with people, keep reading.

• Clear, professional communication, in writing and on the phone.
• Real attention to detail and the instinct to double‑check before something goes out.
• The ability to juggle many open threads without dropping a follow‑up.
• A steady, solution‑focused presence when things get busy.
• Comfort working on your own and collaborating across a team.
• Confidence with Outlook, Word, and Excel, and the drive to pick up new systems quickly.

• A degree in Business Administration or a related field (strongly preferred).
• Experience in customer service, sales support, order management, or another customer‑facing role. Internships, part‑time jobs, and campus or volunteer work all count.
• Familiarity with quoting, order entry, or ERP and CRM systems (we use Net Suite).
• Any exposure to account growth, upselling, or lead generation.

Whether you’re early in your career or bringing years of experience, if this sounds like you, we want to hear from you.

Strong Sales Account Specialists here have a clear path forward. We're family‑owned and future‑focused, we promote from within, and we invest in the people who show they’re ready to take on more. It’s a strong early step for someone ready to build a career, not just fill a seat.

Your starting pay is $23.00 to $25.00 per hour. Full time, that comes to roughly 48,000 to 52,000 a year before you add anything else, and there’s a lot else. On top of your base you earn sales commissions and a share of monthly profits, and the company puts real money into your retirement…