Pathway of Hope Case Manager

Recruiting Opportunity Closes: 10.01.2026

Hourly Wage: $25.00

Hours Per Week: 40

Status:
Non-Exempt – Full Time

Number of Positions: 1

Department:
Social Services Department

Position Title:

Pathway of Hope Case Manager

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact or email thq.reporting.linevationarmy.org, attention Donna Campagnolo.

The Pathway of Hope (POH) initiative of The Salvation Army aims to provide strengths-based, intensive case management services to families, who desire to take action to break the cycle of intergenerational poverty and move from crisis to self-sufficiency. This position provides direct Case Management to families.

• Qualify and determine client eligibility for POH services and/or financial assistance available through the local Corps or ministry center.
• Help qualify client families, who meet POH criteria, to receive related case management services; maintain a caseload of 10-15 families.
• Conduct intake and client assessments such as URICA, Client Sufficiency Matrix, and Herth Hope Index, and Working Together Agreement.
• Provide one-on-one goal setting. With client input, recommend a reasonable action plan for each case using best practices from the Pathway of Hope manual.
• Assist clients in obtaining and appropriately utilizing community resources, particularly those related to housing, employment, recovery support programs, educational opportunities, and other relevant services.
• Complete administrative tasks for processing material assistance to POH client families and other clients/families who meet criteria for related assistances. This includes but is not limited to screenings, application forms, collecting proper documents (i.e. identification (), income or bank statements, lease, mortgage, proof of financial hardship, documentation of homelessness or risk of homelessness, etc.), completing check requests, tracking funding drawdowns, accounting for assistances on hand, etc.
• Work with clients to facilitate the transport to important appointments, including getting an , court appointments, food pantries, the Welfare office, etc.
• Record and maintain accurate client information, with thorough data entry, utilizing the Homeless Management Information System (HMIS) and Well Sky Community Services, as well as internal excel spreadsheets used to track funding drawdowns, in collaboration with the divisional fiscal department.
• Maintain client notes, Case Notes and documentation that are clear, thorough, complete, and up-to date, documenting progress with set goals and updating as appropriate.
• Respect and adhere to client privacy guidelines (HIPAA, 42 CFR and relevant POH guidelines).
• Meet with client weekly and/or maintain client contact on a regular basis to review the agreed upon Action Plan and update the plan as needed. Assist clients in identifying barriers to success and providing guidance and support to remove those barriers. Conduct motivational interviews to support clients in moving toward self-
• Build a positive network of relationships with community resources as a representative of TSA. Act as a liaison between POH, other TSA programs, and community agencies. Establish a professional working rapport with other community program staff.
• Collaborate with Salvation Army staff and Corps Officers, as well as teams of community case workers to maximize client resources and opportunities. Attend Case Conferences.
• Support clients in their spiritual growth by conducting spiritual assessments, developing a spiritual growth plan and connecting client with a Corps Officer for pastoral care.
• Conduct workshops to support and encourage client self-sufficiency.
• Flexibility to adjust work schedule as necessary to meet work requirement.
• Interact in a professional and courteous manner at all times with clients, TSA staff, community groups, vendors, landlords, partners and stakeholders.
• Attend required staff meetings and complete all projects on schedule.
• Be accountable regarding following TSA guidelines on documenting…