Fulfillment Lead

Pay: $20.00 an hour. The Fulfillment Lead is a working leader responsible for balancing hands-on production with leadership on the warehouse floor. This position spends a significant portion of each shift performing Fulfillment Clerk responsibilities while also supporting Supervisors by coordinating workflow, coaching employees, promoting safety, and maintaining productivity throughout the operation.

Fulfillment Leads are expected to lead through action and not title. They set the pace through their own work ethic, professionalism, communication, and commitment to Capitol's Core Values. They recognize operational challenges, help balance labor across the warehouse with an emphasis on the Production team, and ensure employees have the support they need to be successful.

This position is an important step in Capitol's leadership pipeline and is intended to prepare high-performing employees for future supervisory opportunities.

Schedule: Flexibility to work varying shifts, weekends, holidays, and overtime as business needs require.

Leadership Expectations: Every Fulfillment Lead is expected to demonstrate Capitol's Core Values in every interaction.

Lead by Example

• Maintain strong productivity while fulfilling leadership responsibilities.
• Demonstrate professionalism, accountability, and a positive attitude.
• Set the standard for attendance, work ethic, safety, and quality.
• Be willing to step into any task needed to support the operation.

Create a Safe & Positive Work Environment

• Promote safety in every decision.
• Address unsafe conditions immediately.
• Foster teamwork, respect, and open communication.
• Help create a workplace where employees feel supported and valued.

Value Our Employees

• Coach and encourage team members.
• Assist with training and onboarding new employees.
• Recognize strong performance and encourage continuous improvement.
• Treat every employee fairly, consistently, and with respect.

Deliver Excellence

• Hold yourself and others accountable for productivity, quality, and accuracy.
• Look for opportunities to improve processes and eliminate waste.
• Support daily production goals while maintaining exceptional customer service.

Integrity & Honesty

• Communicate openly and respectfully.
• Follow company policies consistently.
• Build trust through fairness, accountability, and ethical decision-making.

Primary Duties/Responsibilities:

• Serve as a working lead by performing Fulfillment Clerk duties while maintaining leadership responsibilities.
• Meet or exceed individual productivity and quality expectations.
• Lead by example through consistent performance and professionalism.
• Help maintain efficient workflow throughout assigned areas.
• Monitor workflow throughout the warehouse with an emphasis on the Production team.
• Communicate staffing needs and operational challenges to Supervisors.
• Assist in balancing labor resources as priorities change throughout the shift.
• Recognize bottlenecks early and help implement solutions to maintain production flow.
• Serve as the primary resource for Fulfillment Clerks during daily operations.
• Answer questions, provide direction, and reinforce company expectations.
• Coach employees on productivity, safety, and quality standards.
• Assist with training and mentoring new team members.
• Promote teamwork and collaboration across departments.
• Promote a culture where safety is everyone's responsibility.
• Ensure compliance with company policies and safety procedures.
• Report accidents, injuries, and unsafe conditions immediately.
• Reinforce quality control procedures and FIFO product rotation.
• Help maintain clean, organized, and inspection-ready work areas.
• Maintain professional communication with Supervisors, Forklift Operators, and team members.
• Communicate changing priorities and operational needs quickly and effectively.
• Es…